Katrielle Sonnenburg

Handled 50 to 75 customer inquiries per day by phone, email and chat with 99% customer satisfaction rate. Resolved customer issues related to billing, account, product, and delivery. Achieved 98% first contact resolution rate. De-escalated customer complaints by listening actively and providing practical solutions • Documented customer interactions in banking, ensuring full resolution through proactive follow-up. I’ve had to explain policies, products and troubleshooting steps in clear language, helping customers make informed decisions and making sure they are back on track with all their banking needs. Met or exceeded team goals on response time, resolution time, quality and customer satisfaction. Identified and reported common customer issues, enhancing internal processes and support materials. Trained and mentored new employees on service standards and systems, fostering consistent service delivery.

• Assisted customers with inquiries and resolved issues efficiently.
• Managed customer accounts and updated information in the system.
• Collaborated with team members to improve service delivery processes.

Greeted customers, answered questions, provided directions, and resolved complaints to enhance guest satisfaction.

Maintained clean work area, ensured uniform professionalism, and stayed in character to deliver an authentic Disney experience.

Oversaw safety protocols during events, managed large crowds, and enforced safety measures for all visitors.

Demonstrated efficient use of point-of-sale systems during busy shifts.

Instructed new team members on correct procedures for operations.

Trained new crew members on operational procedures and safety protocols.

Assisted in maintaining product quality and adherence to company standards.

Provided feedback to management on crew performance and training needs.

Provided exceptional customer service, facilitated merchandise sales, and offered personalized assistance to enhance customer experience.

Ensured store organization by efficiently stocking shelves and creating visually appealing displays.

Processed transactions accurately using point-of-sale systems, contributing to smooth checkout experiences.

Trained new crew members on food preparation and customer service standards.

Provided ongoing support and feedback to team members for skill development.

Facilitated team meetings to discuss workflow and improve service efficiency.

Monitored food safety practices to ensure compliance with health regulations.

Maintained inventory levels and assisted in ordering supplies.