Katrin Wagner
Tacoma
Summary
Dynamic Account Representative at Jeff Ellis State Farm with a proven track record in reducing delinquency and enhancing customer satisfaction. Skilled in CRM software and adept at problem-solving, I efficiently processed policy changes and resolved issues, fostering strong relationships with policyholders. Passionate about delivering exceptional service and driving results.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Account Representative
Jeff Ellis State Farm
San Antonio
09.2023 - Current
- Collected payments, processed receipts and informed policyholders of outstanding balances.
- Processed insurance policy changes and updates accurately and efficiently.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Utilized CRM software to document customer interactions, feedback, and resolutions.
Education
Certification - Real Estate
Central Texas School of Real Estate
Killeen, TX01-2005
Associate of Arts - Culinary Arts
School of Culinary Arts
Regensburg, Germany01-1996
Associate of Arts - General Studies
Central Texas College
Killeen, TXSkills
- Insurance policies
- CRM proficiency
- Problem-solving aptitude
- Adaptability and flexibility
- Customer relationship management
- Delinquency reduction
Languages
German
Native/ Bilingual
Certification
- General Lines-Property and Casualty Insurance License
Affiliations
- Nature/Hiking/Gardening
- Crocheting/Painting
- Family Adventures
References
References available upon request.
Timeline
Account Representative
Jeff Ellis State Farm
09.2023 - Current
Certification - Real Estate
Central Texas School of Real Estate
Associate of Arts - Culinary Arts
School of Culinary Arts
Associate of Arts - General Studies
Central Texas College
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