MARIALENA DELFIN
Woodstock,IL
Summary
Talented Accounts Receivable Specialist with 10 years' experience in financial services, collections and customer care management across diverse industries. Knowledgeable, analytical and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven to improve workflow efficiencies while maintaining high standards in customer service.
Overview
9
9
years of professional experience
Work History
Account Representative
Drive Now Acceptance
East Dundee, IL
12.2018 - Current
- Answered incoming calls from customers regarding collections inquiries.
- Processed payments and updated account information in the system.
- Initiated outbound calls to customers with delinquent accounts.
- Responded promptly and courteously to all customer inquiries via phone or email.
- Explained collection policies, procedures, and processes clearly to customers.
- Adhered to all applicable laws when collecting debts.
- Identified reasons for delinquency to assist customers in resolving payment issues.
- Collected delinquent payments, contacting borrowers by telephone or correspondence to obtain payment.
- Reviewed open accounts for collection and skip trace efforts to meet or exceed performance goals.
- Established good customer relations with borrowers to solve problems, resolve account delinquency and prevent losses.
- Contacted insurance companies to check status of claim payments.
- Prepared documentation required for collection and repossession activities.
- Completed skip traces on customers failing respond to collection efforts.
Collections Representative
Nationwide Acceptance
Elgin, IL
09.2015 - 12.2018
- Contacted customers to discuss and resolve past due accounts.
- Contacted customers with delinquent accounts to solicit payment.
- Received payments and posted amounts to customer accounts.
- Accepted and processed customer payments and applied toward account balances.
- Met demands of busy collections group by performing high volume of daily calls.
- Recorded and updated customer personal accounts with accurate contact information.
- Notified customers of delinquent accounts with attempt to collect outstanding amounts.
Education
High School Diploma -
Woodstock High School
Woodstock, IL06-2004
Skills
- Account Management
- Skip Tracing
- Insurance policies
- Finance
- Data Entry
- Customer Service
Languages
English
Native/ Bilingual
Spanish
Full Professional
Timeline
Account Representative
Drive Now Acceptance
12.2018 - Current
Collections Representative
Nationwide Acceptance
09.2015 - 12.2018
High School Diploma -
Woodstock High School