Katrina Allen

• Provide multi-department leadership across Gas Station, Produce, Night Merchandising, and Tire Shop, ensuring disciplined execution and operational consistency

• Drive period-over-period performance through financial oversight, expense discipline, and payroll alignment

• Strengthen accountability standards across all departments to support sales growth, inventory accuracy, and safety compliance

• Develop supervisors and emerging leaders, reinforcing culture and expectations

• Oversee execution of operational standards to ensure warehouse readiness and a delightful member experience

• Instilled a structured, member-focused front-end culture grounded in accountability, professionalism, and service excellence

• Developed supervisors and frontend employees through intentional coaching and training

• Elevated membership performance by aligning team execution around renewals, upgrades, and program engagement

• Resolved escalated member concerns with composure and sound judgment, strengthening trust and long-term loyalty

• Spearheaded STAR audit recovery initiative, elevating warehouse rating from 1-Star to 5-Star through structured accountability, process discipline, and leadership follow-through

• Assessed profit and expense performance to sustain disciplined, period-over-period warehouse profitability

• Reinforced payroll compliance and labor accountability to support expense discipline and productivity targets

• Led end-to-end inventory preparation and execution, achieving a .08 annual shrink rate and safeguarding warehouse profitability

• Strengthened internal controls across safety, compliance, and financial reporting to mitigate operational risk

• Selected to serve as senior merchandising leader for Hendersonville warehouse opening, overseeing sales floor strategy and execution

• Planned, mapped, and executed major warehouse floor moves, seasonal transitions, and DND initiatives to optimize sales flow and presentation

• Established merchandising standards and accountability structures during startup phase to ensure disciplined daily execution

• Built foundational warehouse culture through clear expectations, coaching, and leadership presence on the floor

• Developed supervisors and team members, contributing to internal promotions and bench strength growth

• Directed performance across diverse operational areas, maintaining sales growth, inventory control, and payroll discipline

• Reinforced operational standards and accountability across multiple high-volume departments