Katrina Alston
Greer
Summary
As a patient specialist for 8 years multitasking with referrals, verification of insurance inbound and outbound calls were my greatest achievement to ensure the patients satisfaction of scheduling patients and their follow ups.
Overview
1
1
Certification
11
11
years of professional experience
Work History
CERTIFIED NURSING ASSISTANT / ON JOB TRAINING FRONT DESK
Greenville post acute
Greenville, S.C.
01.2015 - 01.2020
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted with medical procedures and treatments as directed by the registered nurse and/or medical doctor
- Customer service
- Fast learner
- Empathy
- Positive
- Data entry
- Trainer
- Referrals
EMR PATIENT REGISTRATION
Bon Secours
Greenville, S.C.
11.2020 - 10.2022
- Developed and implemented policies and procedures for patient service representatives that improved compliance with HIPAA regulations
- Facilitated successful communication between providers and patients, resulting in improved patient outcomes
- Implementation of a new patient check-in process
- Assessed patient needs, developed care plans and evaluated patient progress
- Scheduled patient appointments and maintained accurate patient records in their medical chart
- Documented patient progress and care provided in patient charts
PATIENT ACCESS SPECIALIST
Prisma Health Transplant
Greenville, S.C.
01.2023 - 07.2025
- Coordinated referral and follow-up services to ensure continuity of care
- Scheduled and coordinated patient kidney and liver evaluation
- Documented in patients chart complied letters to patient and referring medical director of approval or denial evaluation
- Assisted in the development of clinic policies and procedures and trained new staff on their implementation
- Verified patient insurance coverage and explained insurance billing procedures
- Responsible for faxes, copying, emailing to appropriate staff
Private Caregiver
Entrepreneur
Greenville
05 2025 - Current
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Assisted clients with daily living activities for improved quality of life.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented vitals, behaviors, and medications in client medical records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Skills
- Excel
- Outlook
- ICD-9
- Epic
- Verification Insurance
- Team player
- Eligibility Determination
- Patient Registration
- Medical terminology
- Medical insurance
- Document filing
- Medication Administration
- State regulations knowledge
- First aid and safety
- Patient care
- Staff trainer
- Clinical quality program standards
- Community integration
- Direct Patient Care
- Indirect Patient Care
- EMR / EHR
- Flexible schedule and availability
Certification
- Greenville Tech Quick jobs Training, 01/01/20 - 03/01/20
Certificate Physician Assistant Office
Timeline
PATIENT ACCESS SPECIALIST
Prisma Health Transplant
01.2023 - 07.2025
EMR PATIENT REGISTRATION
Bon Secours
11.2020 - 10.2022
CERTIFIED NURSING ASSISTANT / ON JOB TRAINING FRONT DESK
Greenville post acute
01.2015 - 01.2020
Private Caregiver
Entrepreneur
05 2025 - Current