Katrina Alston
Greer
Summary
As a patient specialist for 8 years multitasking with referrals, verification of insurance inbound and outbound calls were my greatest achievement to ensure the patients satisfaction of scheduling patients and their follow ups.
Overview
11
11
years of professional experience
1
1
Certification
Work History
CERTIFIED NURSING ASSISTANT / ON JOB TRAINING FRONT DESK
Greenville post acute
Greenville, S.C.
01.2015 - 01.2020
- Handled customer complaints calmly and professionally, resolving customer issues in a timely manner
- Assisted with medical procedures and treatments as directed by the registered nurse and/or medical doctor
- Customer service
- Fast learner
- Empathy
- Positive
- Data entry
- Trainer
- Referrals
EMR PATIENT REGISTRATION
Bon Secours
Greenville, S.C.
11.2020 - 10.2022
- Developed and implemented policies and procedures for patient service representatives that improved compliance with HIPAA regulations
- Facilitated successful communication between providers and patients, resulting in improved patient outcomes
- Implementation of a new patient check-in process
- Assessed patient needs, developed care plans and evaluated patient progress
- Scheduled patient appointments and maintained accurate patient records in their medical chart
- Documented patient progress and care provided in patient charts
PATIENT ACCESS SPECIALIST
Prisma Health Transplant
Greenville, S.C.
01.2023 - 07.2025
- Coordinated referral and follow-up services to ensure continuity of care
- Scheduled and coordinated patient kidney and liver evaluation
- Documented in patients chart complied letters to patient and referring medical director of approval or denial evaluation
- Assisted in the development of clinic policies and procedures and trained new staff on their implementation
- Verified patient insurance coverage and explained insurance billing procedures
- Responsible for faxes, copying, emailing to appropriate staff
Private Caregiver
Entrepreneur
Greenville
05 2025 - Current
- Assisted with personal hygiene tasks such as bathing, grooming, and dressing for enhanced selfesteem.
- Assisted clients with daily living activities for improved quality of life.
- Maintained clean personal areas and prepared healthy meals to support client nutritional needs.
- Enhanced patient comfort by providing compassionate and attentive personal care.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Maintained clean, safe, and well-organized patient environment.
- Assisted patients with self-administered medications.
- Provided safe mobility support to help patients move around personal and public spaces.
- Documented vitals, behaviors, and medications in client medical records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Transported individuals to events and activities, medical appointments, and shopping trips.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
- Implemented strategies to manage challenging behaviors effectively while maintaining client dignity and respect.
- Provided emotional support and companionship to patients, promoting overall wellbeing.
- Educated family members about caregiving techniques for continuity of care during caregiver absences or transitions between shifts.
- Drove patients to appointments and errands, ensuring their transportation needs were met safely and punctually.
- Coordinated medical appointments for efficient scheduling and minimized conflicts or overlaps in care provision.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
Skills
- Excel
- Outlook
- ICD-9
- Epic
- Verification Insurance
- Team player
- Eligibility Determination
- Patient Registration
- Medical terminology
- Medical insurance
- Document filing
- Medication Administration
- State regulations knowledge
- First aid and safety
- Patient care
- Staff trainer
- Clinical quality program standards
- Community integration
- Direct Patient Care
- Indirect Patient Care
- EMR / EHR
- Flexible schedule and availability
Certification
- Greenville Tech Quick jobs Training, 01/01/20 - 03/01/20
Certificate Physician Assistant Office
Timeline
PATIENT ACCESS SPECIALIST
Prisma Health Transplant
01.2023 - 07.2025
EMR PATIENT REGISTRATION
Bon Secours
11.2020 - 10.2022
CERTIFIED NURSING ASSISTANT / ON JOB TRAINING FRONT DESK
Greenville post acute
01.2015 - 01.2020
Private Caregiver
Entrepreneur
05 2025 - Current