Katrina Bills
Memphis,TN
Summary
Proven healthcare professional with extensive experience at Turning Point Healthcare, adept in progress documentation and adapting to change. Demonstrates reliability and a respect for privacy, enhancing patient well-being and safety. Achieved significant improvements in patient care through effective crisis intervention and meticulous progress tracking. Skilled in both empathetic support and rigorous health monitoring, ensuring high-quality care and positive patient outcomes.
Overview
36
36
years of professional experience
Work History
Home Support Worker
Turning Point Healthcare
02.2024 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Developed trusting relationships with clients, establishing rapport and open communication.
- Enhanced client comfort by providing personal care services such as bathing, grooming, and dressing.
- Assisted disabled clients to support independence and well-being.
- Managed household tasks such as cleaning, laundry, meal preparation, and grocery shopping to maintain a clean and organized living environment for clients.
- Provided emotional support during difficult times by actively listening and empathizing with clients'' experiences.
- Maintained accurate documentation of care provided, changes in condition, and communication with healthcare providers for continuity of care purposes.
- Promoted mental stimulation through engaging activities tailored to each client''s interests and abilities.
- Monitored vital signs and reported health concerns to healthcare professionals in a timely manner.
- Offered compassionate end-of-life care for terminally ill clients while maintaining dignity, respect, and comfort throughout their final days.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
Outbound Operations
FedEx
02.2011 - Current
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
- Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
- Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
- Enhanced patient well-being by providing compassionate and attentive care.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
- Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
- Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
- Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.
- Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
- Educated patients on medication administration, leading to improved adherence and better health outcomes.
- Continuously pursued professional development opportunities to stay current on industry best practices, ensuring the highest quality of care for clients.
- Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
- Consistently monitored client''s vital signs, reporting any significant changes to medical professionals promptly for appropriate intervention.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
DSP Worker
SRVS
04.1995 - 08.2015
- Worked fast to complete tasks and meet daily deadlines.
- Followed instructions and procedures to complete assigned tasks.
- Maintained work areas by cleaning and straightening for maximum productivity and safety.
- Cleaned and straightened work areas to maximize productivity and safety.
- Established strong working relationships with clients through excellent communication skills, fostering long-term partnerships built on trust.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
Home Health Care Worker
Arcadia Healthcare
02.1989 - 11.2014
- Assisted patients with daily living activities, resulting in a higher quality of life.
- Managed medical emergencies effectively, applying CPR and first aid skills when necessary to ensure patient safety.
- Contributed to hospice patients'' comfort during end-of-life care through empathetic support and symptom management.
- Facilitated the recovery process for post-operative patients by administering wound care and monitoring vital signs.
- Provided essential support for clients with disabilities by assisting in adaptive equipment usage and performing transfers safely.
- Enhanced patient well-being by providing compassionate and attentive care.
- Maintained a safe and clean home environment for patients, reducing fall risks and promoting overall health.
- Performed light housekeeping duties to maintain a clean living space for clients, contributing to their overall wellness.
- Helped maintain client hygiene through bathing, grooming, and dressing assistance, fostering dignity and self-esteem in daily routines.
- Demonstrated cultural sensitivity when working with diverse clientele, respecting unique customs and traditions in the provision of care.
- Promoted independence among elderly clients by assisting them with essential tasks such as grocery shopping and doctor appointments.
- Educated patients on medication administration, leading to improved adherence and better health outcomes.
- Continuously pursued professional development opportunities to stay current on industry best practices, ensuring the highest quality of care for clients.
- Safeguarded client privacy by maintaining strict confidentiality of personal information, adhering to HIPAA regulations at all times.
- Consistently monitored client''s vital signs, reporting any significant changes to medical professionals promptly for appropriate intervention.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Followed nutritional plans to prepare optimal meals.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
Mental Health Worker
Staff Builders
08.1992 - 05.1994
- Provided crisis intervention and de-escalation techniques, resulting in increased safety for both patients and staff.
- Promoted a positive therapeutic environment through clear communication and consistent reinforcement of established boundaries within treatment settings.
- Documented client progress in confidential files.
- Monitored patient progress through regular assessments and documentation, ensuring accurate tracking of treatment effectiveness.
Education
Behavior Science Bachelors / Family Dynamics
GCU
Phoenix, AZAIU
Carol Stream, ILSkills
- Reliability and punctuality
- Adaptable to change
- Progress Documentation
- Respect for privacy
Timeline
Home Support Worker
Turning Point Healthcare
02.2024 - Current
Outbound Operations
FedEx
02.2011 - Current
DSP Worker
SRVS
04.1995 - 08.2015
Mental Health Worker
Staff Builders
08.1992 - 05.1994
Home Health Care Worker
Arcadia Healthcare
02.1989 - 11.2014
Behavior Science Bachelors / Family Dynamics
GCU
AIU
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