Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Additional Information
Timeline
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Katrina Bissette

Daytona Beach,FL

Summary

Dynamic Lead Server at IHOP with a proven track record in team leadership and employee training. Enhanced customer loyalty through strong relationships and effective problem-solving. Committed to service excellence, I ensured seamless operations and mentored staff, fostering a collaborative environment while maintaining accurate cash handling.

Overview

1
1
Certification

Work History

Lead Server

IHOP
  • Fostered positive workplace culture through effective teamwork and open communication.
  • Cultivated strong relationships with regular customers to enhance loyalty.
  • Oversaw daily service team operations, delegating tasks and training new staff members.
  • Resolved customer complaints through professional acknowledgment and commitment to service excellence.
  • Mentored new servers on best practices for exceptional service in a supportive environment.
  • Maintained up-to-date menu knowledge, recommending items based on dietary preferences and restrictions.
  • Supported staff during peak shifts to ensure seamless restaurant operations.
  • Executed opening, closing, and shift change duties to optimize efficiency and customer readiness.

Education

GED

Oviedo High School
Oviedo, FL
09.1993

Skills

  • Problem-solving skills
  • Attention to detail
  • Team leadership
  • Effective communication
  • Employee training and development
  • Trustworthiness and integrity
  • Collaboration and teamwork
  • Accurate cash handling
  • Full-service dining operations

Certification

Manager Serve Safe Certified

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Additional Information

Contact me at 386-956-9566

Timeline

Lead Server

IHOP

GED

Oviedo High School

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Katrina Bissette