Valeria Roman
Lynnwood,WA
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
2
2
years of professional experience
Work History
Lead Server
Cogir Management USA
Lynnwood, WA
05.2024 - Current
- Take food orders and assist in all aspects of food and beverage service.
- Help train new dining room team members.
- Cover shifts resulting from call-offs.
- Direct and supervise all food and beverage staff for front-of-house operations.
- Ensure resident satisfaction through a top-notch dining experience.
- Assist in maintaining all departmental documentation according to State and Federal regulations.
- Assist with community dining events.
- Assist in the maintenance of inventory control of food, alcohol, supplies, and equipment.
- Provide safe and comfortable work environments for all associates.
Head Waiter
El Rey Peruvian Restaurant
Lynnwood, WA
04.2023 - 05.2024
- Enhanced customer dining experience by providing exceptional service and anticipating guest needs.
- Increased overall restaurant efficiency by effectively managing and delegating tasks to the wait staff.
- Successfully resolved customer complaints, ensuring satisfaction and maintaining a positive atmosphere.
- Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
Assistant Teacher
Le Petite Academy
Lynnwood, WA
01.2024 - 03.2024
- Collaborated with colleagues to develop cross-curricular lessons, promoting interdisciplinary learning among students.
- Implemented differentiated instruction techniques to address diverse learning needs of the students in the class.
- Established positive relationships with parents through effective communication, fostering parental involvement in their children''s education.
- Participated in professional development opportunities, staying informed of best practices for teaching strategies and educational technologies.
Assistant Teacher
KIDS N US
Mill Creek, WA
12.2023 - 01.2024
- Increased students from 3 to 7 years old engagement by incorporating hands-on activities and group projects into the curriculum.
- Ensured a safe and supportive learning environment by enforcing classroom rules and addressing behavioral issues promptly.
- Assisted lead teacher in providing individualized attention to students, resulting in improved academic performance.
- Provided timely feedback on assignments, helping students understand areas of improvement and celebrating their achievements effectively.
Waitress Supervisor
Bistro - Hungarian Restaurant
Lynwood Center, WA
05.2023 - 09.2023
- Assisted in hiring and training new waitstaff, ensuring excellent service levels were maintained at all times.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Boosted customer retention rates with exceptional service quality, personalized interactions, and prompt resolution of complaints or concerns.
- Maintained compliance with health regulations through consistent adherence to safety protocols within the workplace.
- Strengthened relationships with vendors by negotiating favorable contract terms for bulk purchases of food supplies and equipment rentals.
- Supported marketing efforts through active participation in local events, promotions, and social media campaigns targeting potential customers in the area.
Academic Tutor
LV Tutorias
Lima, Peru
08.2022 - 04.2023
- Enhanced students from 6 to 14 years old comprehension by utilizing various teaching methods and techniques.
- Boosted student confidence with personalized tutoring sessions tailored to individual learning styles.
- Improved overall academic performance by providing constructive feedback on assignments and assessments.
- Developed strong rapport with students, fostering a supportive and positive learning environment.
Education
BBA - Business Administration And Management
Edmonds Community College
Lynnwood, WA12.2025
High School Diploma -
San Ignacio De Recalde School
Lima, Peru12.2022
Bilingual International Baccalaureate Diploma -
International Baccalaureate
Lima, Peru11.2022
Skills
- Adaptability
- Problem-solving skills
- Multicultural awareness
- Emotional intelligence
- Creativity
- Communication skills
- Interpersonal and Social Skills
- Operational Efficiency
Timeline
Lead Server
Cogir Management USA
05.2024 - Current
Assistant Teacher
Le Petite Academy
01.2024 - 03.2024
Assistant Teacher
KIDS N US
12.2023 - 01.2024
Waitress Supervisor
Bistro - Hungarian Restaurant
05.2023 - 09.2023
Head Waiter
El Rey Peruvian Restaurant
04.2023 - 05.2024
Academic Tutor
LV Tutorias
08.2022 - 04.2023
BBA - Business Administration And Management
Edmonds Community College
High School Diploma -
San Ignacio De Recalde School
Bilingual International Baccalaureate Diploma -
International Baccalaureate
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