Katrina Bova
Scottsdale,AZ
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company and customer success. Highly motivated Service Manager with 3.8 years of experience. Consistently drives results by building and leading high-performance teams. Excellent communication skills with proven history of happy and satisfied customers. Dedicated with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
4
4
years of professional experience
Work History
Service Manager
Chipotle Mexican Grill
03.2020 - Current
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
- Reduced service downtime for clients by proactively addressing potential issues and maintaining clear communication channels.
- Implemented inventory management systems to reduce costs and increase efficiency in the service department.
- Maintained a safe working environment by keeping up with standards and providing ongoing staff training on proper equipment use.
- Resolved customer complaints in professional and timely manner.
- Monitored staff performance and provided feedback for improvement.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Sandra Day O'connor High School
Glendale, AZ05.2019
Skills
- Customer Service
- Relationship Building
- Culture Development
- Performance Evaluations
- Food Safety
- Hospitality
- Culinary Experience
- Kitchen and Service Management
- Cash Handling
- Fast Paced Environment
- Food Preparation
Timeline
Service Manager
Chipotle Mexican Grill
03.2020 - Current
Sandra Day O'connor High School
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