KATRINA BROOKS
Athens,TX
Summary
Highly organized professional with proven track record in coordinating complex tasks and ensuring seamless operations. Adept at managing schedules, resources, and stakeholders to achieve project goals effectively. Known for increasing productivity and relieving workload of managerial staff. Proven efficiency with an ability to quickly learn and navigate any computer software program or office filing system.
Overview
35
35
years of professional experience
Work History
Membership and Events Coordinator
East Texas Arboretum and Botanical Society
02.2025 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Implemented creative solutions for venue challenges, optimizing space usage and enhancing the overall guest experience.
- Fostered positive relationships with clients, leading to repeat business and strong customer satisfaction ratings.
- Coordinated schedules and timelines for events.
- Greeted patrons and participants at events to guide guests to locations and answer questions.
- Increased new member sign-ups by designing compelling marketing materials and promoting membership benefits in various channels.
- Provided exceptional customer service to both prospective and current members, resolving issues promptly and professionally.
- Maintained membership database, ensuring that all information was current and accurate.
- Prepared marketing materials that would be sent out to members, which detailed new events, promotions, and activities that were coming up.
- Enhanced guest satisfaction by efficiently managing front desk operations and addressing customer concerns promptly.
Sales Assistant
Maple Ridge Supply
09.2023 - 03.2025
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Processed transactions accurately while maintaining a high level of customer service.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Increased brand visibility by developing and executing strategic social media campaigns.
- Managed multiple social media platforms, boosting brand visibility and audience engagement.
- Boosted advertising revenue by developing and implementing effective classified ad strategies.
- Collaborated with external agencies to deliver impactful advertising campaigns that drove sales growth.
- Increased revenue with strategic advertising sales proposals tailored to individual client needs.
- Improved lead generation through targeted advertising on various online platforms.
- Developed creative concepts for advertising campaigns, leading to increased customer engagement.
Scheduling Coordinator
Davidson Law Group
01.2023 - 09.2023
- Proactively identified scheduling issues and developed quick solutions to promote efficiency and profitability.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members, implementing proof-of-receipt to reduce errors.
- Improved communication between attorneys and clients through meticulous scheduling and coordination of meetings, conferences, and appointments.
- Maintained strict confidentiality while handling sensitive information, protecting both clients and the firm.
- Supported 5 attorneys simultaneously while prioritizing tasks effectively based on urgency.
- Managed attorney calendars proactively, ensuring all deadlines were met without fail.
- Established positive rapport with clients by providing prompt assistance and addressing their concerns professionally.
- Provided exceptional customer service to clients, maintaining a professional and approachable demeanor at all times.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Developed and maintained positive relationships with clients and colleagues.
Office Manager
CCWG
11.2021 - 12.2022
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Verified and submitted timekeeping information for accurate and efficient payroll processing.
- Managed financial aspects of the practice including processing payments, submitting insurance claims, and tracking outstanding balances to ensure profitability.
- Elevated patient experience with friendly interactions at check-in/check-out while diligently verifying demographic information for accuracy during each visit.
- Played a vital role in staff training initiatives by mentoring new hires on medical office procedures, software applications, and best practices for patient care.
Executive Administrative Assistant/Guest Services Supervisor
Besser Museum for Northeast Michigan
02.2018 - 06.2021
- Performed a range of administrative duties from assisting Executive Director to purchasing supplies for gift shop.
- Planned and implemented new content for company website.
- Effectively assisted with the organization's social media presence.
- Created and distributed a quarterly newsletter with informative content.
- Created training manual for Guest Services.
- Assisted with training of new employees and front desk scheduling.
- Maintained membership database and renewal/recruitment of members.
- Worked well in a fast-paced and rapidly changing environment.
- Organized and prioritized work to complete assignments in a timely, efficient manner.
- Provided top of the line customer service to all museum patrons.
Rural Carrier Associate
United States Postal Service
08.2003 - 12.2017
- Sorting and distributing of mail on route.
- Provided superior customer service to mail customers by addressing all questions and concerns.
- Served as a friendly, hardworking, and punctual employee.
Sales Assistant for National Sales
American Marazzi Tile
02.1998 - 12.2000
Administrative Assistant/Traffic Coordinator
Wheeler Advertising
07.1993 - 11.1995
Administrative Assistant for VP Property Management
ConAm Management
10.1991 - 07.1993
Customer Service
International Claims Service Corporation
06.1990 - 10.1991
Education
Medical Technology
Trinity Valley Community College
Terrell and Kaufman, TXAccounting And Finance
Eastfield Community College
Mesquite, TXundefined
Lakeview Centennial High School
Garland, TX06.1990
Skills
- Administrative Support Skills
- Microsoft Office
- Wix Website Editor
- Quickbooks
- Customer Service
- Multitasking and organization
- Customer service
- Decision-making
- Work Planning and Prioritization
- Relationship building
- Staff management
- Meeting coordination
Timeline
Membership and Events Coordinator
East Texas Arboretum and Botanical Society
02.2025 - Current
Sales Assistant
Maple Ridge Supply
09.2023 - 03.2025
Scheduling Coordinator
Davidson Law Group
01.2023 - 09.2023
Office Manager
CCWG
11.2021 - 12.2022
Executive Administrative Assistant/Guest Services Supervisor
Besser Museum for Northeast Michigan
02.2018 - 06.2021
Rural Carrier Associate
United States Postal Service
08.2003 - 12.2017
Sales Assistant for National Sales
American Marazzi Tile
02.1998 - 12.2000
Administrative Assistant/Traffic Coordinator
Wheeler Advertising
07.1993 - 11.1995
Administrative Assistant for VP Property Management
ConAm Management
10.1991 - 07.1993
Customer Service
International Claims Service Corporation
06.1990 - 10.1991
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Lakeview Centennial High School
Medical Technology
Trinity Valley Community College
Accounting And Finance
Eastfield Community College