Katrina Brown
Dallas,TX
Summary
Banking and human resources professional with 10+ years of experience in retail banking, branch operations, employee training, compliance, and HR coordination. Proven leader skilled in account management, vault operations, cash controls, recruitment, onboarding, and employee relations. Trusted for accuracy, discretion, and performance in regulated, high-volume environments.
Professional in branch management with substantial experience in optimizing branch operations and enhancing customer service. Proven track record of leading teams to achieve business goals, fostering collaboration, and adapting to changing needs. Known for strategic planning and effective communication skills.
Experienced with leading branch operations and managing staff to ensure smooth daily functions. Utilizes strategic planning to enhance overall performance and customer satisfaction. Track record of fostering team collaboration and maintaining high operational standards.
Professional leader with strong expertise in managing branch operations and driving team performance. Skilled in operational oversight, customer service, and conflict resolution. Valued for fostering collaboration, adapting to evolving requirements, and achieving targeted results. Known for reliability, strategic thinking, and effective communication.
Overview
20
20
years of professional experience
Work History
Branch Supervisor
First United Bank
04.2026 - Current
- Supervised daily branch operations for a team of eight tellers and personal bankers.
- Reviewed customer account alerts and escalated complex issues to regional management, ensuring timely resolution and enhanced customer satisfaction.
- Coordinated with HR to process employee schedules, time-off requests, and payroll adjustments in ADP, supporting efficient branch operations.
- Reconciled vault cash daily and resolved discrepancies to maintain compliance with federal banking regulations.
- Trained new employees on retail banking procedures, cash handling protocols, and fraud detection techniques, contributing to a knowledgeable and compliant team.
Teller III
American Bank of Commerce
03.2023 - 04.2026
- Executed daily branch operations, including opening/closing procedures and security compliance
- Serviced consumer and business accounts, resolving escalations and complex customer inquiries
- Managed vault operations, cash balancing, and currency shipments with full accountability
- Trained new employees on banking protocols and cash-handling procedures
- Performed notarial services as commissioned Notary Public for customer transactions
- Created a reference guide for business deposit procedures that shortened onboarding for new hires.
HR Coordinator
Crescent Bank
08.2021 - 02.2023
- Coordinated account opening workflows for consumer and business clients across teller operations
- Executed vault security protocols and processed branch transactions in high-volume banking environment
- Coordinated new hire onboarding for 12 employees, including paperwork, system access, and first-week schedules.
- Responded to employee questions about FMLA, ADA accommodations, and leave policies via email and phone.
- Audited personnel files quarterly to verify compliance with federal recordkeeping and EEO reporting requirements.
Patient Access Representative
Quest Diagnostics
09.2006 - 07.2021
- Verified patient demographics, insurance eligibility, and coverage details for accurate registration.
- Registered patients in scheduling systems, confirming orders, referrals, and required documentation.
- Coordinated appointment check-in, specimen collection workflows, and front-desk patient flow.
- Resolved patient questions regarding service requirements, access issues, and account information.
- Maintained accurate records, consents, and compliance documentation throughout intake processes.
- Processed eligibility exceptions and escalated complex access concerns to appropriate teams.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Trained new staff on registration procedures, insurance verification, and system navigation.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
Education
High School Diploma -
Justine F. Kimball High School
Dallas05-2004
Medical Assistant - Medical Assit
Westwood College
Dallas,Tx05-2005
Skills
- Retail Banking, Business Banking, Recruitment, Onboarding, Vault Management, Cash Management, Compliance, FMLA, ADA, EEO, Employee Training, Executive Escalations, HRIS, Workday, ADP, BambooHR, Payroll, Benefits, Coaching, Transaction Monitoring
- Team management
- Currency transaction management
- Customer service
- Relationship building
- Task delegation
- Compliance management
Timeline
Branch Supervisor
First United Bank
04.2026 - Current
Teller III
American Bank of Commerce
03.2023 - 04.2026
HR Coordinator
Crescent Bank
08.2021 - 02.2023
Patient Access Representative
Quest Diagnostics
09.2006 - 07.2021
High School Diploma -
Justine F. Kimball High School
Medical Assistant - Medical Assit
Westwood College