Katrina Browning
Xtreme Air Academy
Fort Myers,FL
2
years of professional experience
Dynamic Front Desk Manager at Xtreme Air Academy with proven leadership and customer service skills. Enhanced member retention through effective conflict management and strategic planning. Expert in check-in procedures and inventory oversight, fostering a positive atmosphere that drove repeat business and improved team efficiency.
Work History
Front Desk Manager
1 Year 8 Months- Greeted visitors and members upon arrival, offered assistance, and answered questions to build rapport and retention.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email and in-person inquiries regarding appointments, account details and member concerns.
- Kept accounts in balance and ran daily reports to verify totals.
- Oversaw daily cash reconciliations, maintaining accurate financial records for the front desk department.
- Managed team schedules, ensuring adequate staffing levels for optimal front desk operations.
- Improved staff communication through regular meetings, leading to enhanced teamwork and overall efficiency.
- Maintained an organized workspace at the front desk, contributing to a professional atmosphere that welcomed members upon arrival.
- Attended staff meetings and brought issues to attention of upper management.
- Increased repeat business by providing exceptional service and promptly handling member feedback.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Assisted in organizing and overseeing assignments to drive operational excellence.
Grill Cook
2 Months- Managed grill station during busy periods, effectively handling multiple orders simultaneously while maintaining quality standards.
- Maintained clean, organized grill stations for hygienic, orderly food preparation.
- Regularly cleaned and maintained grilling equipment to ensure peak performance at all times.
- Adhered to strict food safety guidelines to prevent cross-contamination and ensure a safe dining experience for guests.
- Restocked and rotated food items according to expiry dates to minimize waste.
- Efficiently managed time by prioritizing tasks according to importance and urgency.
- Established and maintained productive staff relationships for positive working environments.
- Provided support to crew members, facilitating quick food preparation and delivery.
Education
Bachelor of Science - Bioengineering
High School Diploma
Skills
Customer service
Check-in and Check-out procedures
Problem-solving skills
Conflict management
Leadership qualities
Hospitality service expertise
Oral and written communications
Reception expertise
Inventory oversight
Time management
Front desk supplies management
Strategic planning
Timeline
Front Desk Manager
Xtreme Air Academy
11.2021 - 07.2023Read More
Grill Cook
RTY Inc.
05.2021 - 07.2021Read More
Florida Gulf Coast University
Bachelor of Science from Bioengineering
Read More
Mariner High School
High School Diploma
Read More