Katrina Bush-Williams
Syracuse,NY
Summary
Highly motivated and compassionate professional with a strong commitment to advancing a career in human services. Dedicated to improving the well-being of individuals by supporting access to community resources, overcoming barriers, and promoting independence and an enhanced quality of life.
Overview
17
17
years of professional experience
Work History
Administrative Assistant
Helio Health
Syracuse, NY
03.2026 - Current
- Responsible for answering incoming calls, directing calls to appropriate associates, mail distribution, and requisition of supplies as well as additional clerical duties.
- Answers telephones and directs the caller to the appropriate staff member.
- Complete helplines as available and necessary.
- Greets and directs visitors to the program.
- Provides callers with information such as company address, directions to the company location, company fax numbers, company website and other related information. Receives, sorts and forwards incoming mail.
- Maintains and routes publications.
- Coordinates the pick-up and delivery of express mail services
- Assists in the ordering, receiving, stocking and distribution of office supplies.
- Assists with other related clerical duties such as photocopying, faxing, filing and collating.
Bakery Production Worker
Wegmans
Liverpool, NY
03.2025 - 03.2026
- Assisted in the production of bagels, breads, doughnuts, and other baked goods in a fast-paced bakery environment.
- Packaged and labeled products for display, ensuring freshness, quality, and visual appeal.
- Provided excellent customer service by answering questions, assisting with orders, and creating a welcoming experience.
- Maintained displays by keeping cases, aisles, and backroom coolers clean, well-stocked, and visually appealing.
- Followed food safety and sanitation guidelines to ensure all products met Wegmans’ high standards.
- Operated commercial baking equipment, including ovens, mixers, slicers, and proofers, safely and efficiently.
- Collaborated effectively within a team-oriented, customer-focused environment.
Program Manager
Access CNY
Syracuse, NY
11.2019 - 11.2024
- Managed daily operations of a residential group home for individuals with developmental disabilities and/or mental illnesses, ensuring residents received high-quality, person-centered care and individualized support. Supervised, trained, and evaluated Direct Support Professionals, including staff scheduling, performance reviews, weekly supervision, and addressing employee concerns. Facilitated monthly staff meetings to promote clear communication and effective team collaboration.
- Monitored and documented residents’ behavior, health, and progress toward personal goals, promoting independence and the development of daily living skills.
- Coordinated and oversaw daily activities such as meal planning, recreational programming, and household responsibilities while maintaining a safe, clean, and compliant living environment.
- Maintained accurate and timely documentation, including daily logs, incident reports, medical records, and required communications.
- Collaborated closely with case managers, nurses, program directors, family members, and natural supports to implement person-centered plans.
- Advocated for residents’ rights, promoting choice, independence, and dignity while ensuring health and safety.
- Ensured compliance with all applicable federal and state regulations.
- Monitored program spending to remain within budget and ensured residents’ basic needs were consistently met.
Assistant Program Manager
Access CNY
Syracuse, NY
10.2017 - 10.2019
- Supported the Program Manager and Program Director in overseeing the day-to-day operations, services, and regulatory compliance of a residential program serving individuals with developmental disabilities and mental health conditions.
- Assisted in planning, implementing, and evaluating program goals and services to ensure quality care and effective service delivery.
- Oversaw daily operations to maintain structure, safety, and a high standard of care.
- Assisted in facilitating monthly staff meetings with Direct Support Professionals to promote communication and teamwork.
- Provided direct support to residents as needed, assisting with activities of daily living to encourage independence and well-being.
- Collaborated with case managers, families, natural supports, and medical professionals to support residents’ overall health and quality of life.
- Assisted in ensuring compliance with all state and federal regulations and supported management in staff training and supervision.
- Maintained consistent communication with leadership by providing daily program updates and contributing to program evaluation and performance monitoring.
Direct Support Professional
Arc of Onondaga
Syracuse, NY
02.2009 - 10.2017
- Provided direct support to individuals with developmental disabilities, assisting with activities of daily living including bathing, dressing, grooming, and mobility.
- Delivered behavioral and emotional support to promote overall well-being and stability.
- Supported residents in participating in community activities, accessing services, and working toward achieving personal goals.
- Promoted person-centered care by encouraging choice, independence, and the development of life skills tailored to each individual’s needs.
- Assisted in training staff on choking prevention and response, ensuring adherence to safety protocols and best practices
Community Direct Support Professional
Exceptional Family Resources
Syracuse, NY
05.2011 - 2014
- Provided personalized, one-on-one support to an individual with a developmental disability, assisting them in living a more independent and fulfilling life within their community.
- Focused on supporting the individual’s integration into the community by encouraging meaningful relationships and active participation.
- Assisted with activities of daily living, including hygiene, nutrition, and mobility, to promote independence and overall well-being.
- Advocated for the individual’s rights and access to community services, ensuring their needs and preferences were respected.
- Built and maintained positive relationships with community members and support networks.
- Accurately documented services provided and supported the individual in making person-centered choices to achieve personal goals.
Education
High School Diploma -
Charles W. Baker High School
Baldwinsville06-2004
No Degree - Radio And Television Broadcasting
Herkimer County Community College
Herkimer, NYNo Degree - General Studies/Human Services
Onondaga Community College
Syracuse, NYSkills
- Customer service
- Office administration
- Microsoft Word
- Time management
- Computer proficiency
- Strong problem solver
- Documentation and recordkeeping
- Dedicated team player
- Professional and mature
- Relationship building
- Employee timesheet processing
- Supervising staff
Timeline
Administrative Assistant
Helio Health
03.2026 - Current
Bakery Production Worker
Wegmans
03.2025 - 03.2026
Program Manager
Access CNY
11.2019 - 11.2024
Assistant Program Manager
Access CNY
10.2017 - 10.2019
Community Direct Support Professional
Exceptional Family Resources
05.2011 - 2014
Direct Support Professional
Arc of Onondaga
02.2009 - 10.2017
No Degree - Radio And Television Broadcasting
Herkimer County Community College
High School Diploma -
Charles W. Baker High School
No Degree - General Studies/Human Services
Onondaga Community College