Katrina Calitri
Franklin,MA
Summary
Dependable professional with experience and well-developed critical thinking, problem-solving and organizational skills. Exceptional communicator and team player trained in operating cash registers and serving customers. Goes above and beyond to serve guests and promote loyalty.
Overview
3
3
years of professional experience
Work History
Sales Associate
Old Navy
Bellingham, MA
10.2023 - Current
- Answered incoming telephone calls to provide store, products and services information.
- Processed returns, exchanges, and refunds in accordance with company policies.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Trained cashiers in customer service best practices, such as greeting customers with a friendly smile and providing excellent service.
- Assisted in organizing and restocking merchandise to ensure sales floor remained tidy and appealing.
Crew Member
McDonald's
Franklin, MA
10.2021 - 08.2022
- Warmly greeted visitors to promote great customer service and positive ordering experience.
- Processed cash and credit card payments, promptly returning receipts, coin, bills and payment cards to customers.
- Resolved customer complaints in a professional manner.
- Trained new team members in cash register operation, stock procedures, and customer services.
- Adhered to social distancing protocols and wore mask or face shield.
Education
High School Diploma -
Franklin High School
Franklin05-2024
Some College (No Degree) - Criminal Justice & Psychology
University At Albany, SUNY
AlbanySkills
- Safe food handling
- Team contributions
- Cash handling
- Customer service
- Multitasking and organization
- Conflict resolution
Languages
English
Native/ Bilingual
Spanish
Limited
ASL
Elementary
References
References available upon request.
Timeline
Sales Associate
Old Navy
10.2023 - Current
Crew Member
McDonald's
10.2021 - 08.2022
High School Diploma -
Franklin High School
Some College (No Degree) - Criminal Justice & Psychology
University At Albany, SUNY
Similar Profiles
Ranjot SinghRanjot Singh
Sales Associate at Old NavySales Associate at Old Navy
Dominic LaTorracaDominic LaTorraca
Sales Associate at Old NavySales Associate at Old Navy
Sandra Good-GonzalesSandra Good-Gonzales
Manager at Old NavyManager at Old Navy
Larissa PerezLarissa Perez
Sales Associate at Old NavySales Associate at Old Navy
John PhillipsJohn Phillips
Manager - Group Trust Administration at John HancockManager - Group Trust Administration at John Hancock