KATRINA N. CANTU
Austin, TX,TX
Summary
Enthusiastic, customer driven, leader looking to contribute my background in property management through helping support daily management duties to ensure successful performance. As well as demonstrating my commitment and passion towards the customers and the experiences they receive.
Overview
5
5
years of professional experience
Work History
Assistant Manager
JCI Residential
Austin, United States
08.2019 - Current
- Assisted in opening 5 new properties, and obtaining 100% occupancy in less than 1 year.
- Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Achieved and maintained 94% or better rate of occupancy.
- Completed final move-out walk-throughs with tenants to identify and seclude required repairs with various vendors.
- Monitored online presence of properties brand to engage with users and strengthen customer and tenant relationships.
- Set and enforced policies focused on increasing team productivity and strengthening operational efficiency.
Leasing Consultant
Northland Investment Corporation
Austin, TX
08.2018 - 08.2019
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems
- Received rent payments and tracked these transactions in MRI, Yardi, Entrata Software
- Maintained thorough, accurate and compliant property records for internal and regulatory audits
- Maintained accurate records of all correspondence with and from tenants
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Increased occupancy from 89% to 96% through Pre-leasing
- Settled tenant conflicts in the most effective manner possible
- Encouraged prospective tenants to fill out applications after property tours
- Contacted and followed up with tenants on renewal notices
Leasing Consultant
Alliance Residential Company
Austin, TX
06.2017 - 08.2018
- Escalated critical issues to property manager to ensure immediately resolution
- Contacted and followed up with tenants on renewal notices
- Encouraged prospective tenants to fill out applications after property tours
- Showed tenants around properties, highlighting features and redirecting concerns to capture interest
- Answered calls and responded to inquiries from various parties, using strong active listening and open-ended questioning skills to resolve problems.
Amazon
San Marcos, TX
09.2016 - 02.2017
- Maintained high level of professionalism and calmness with all personnel, even in high-stress situations
- Followed work order as blueprint to remove, repair and replace damaged components
- Train new employees in all aspects and programs of problem solving, stow, pick, and count, and replenishment
- Analyze warning signs, identify problems, and solved 100+ product issues daily to decrease numbers in loss prevention and increase customer satisfaction
- Chosen by managers to work on a special project for/by senior operations managers of the building to analyze the logistics to improve the flow of production
Education
Bachelor of Arts - Communications Studies, Business Administration
Texas State University
12.2015
Skills
- Social Media Engagement
- Work Planning
- Creative and Adaptable
- Document and File Management
- Verbal and Written Communication
- Confidentiality and Data Protection
- Event Planning
- Administrative Procedures
Timeline
Assistant Manager
JCI Residential
08.2019 - Current
Leasing Consultant
Northland Investment Corporation
08.2018 - 08.2019
Leasing Consultant
Alliance Residential Company
06.2017 - 08.2018
Amazon
09.2016 - 02.2017
Bachelor of Arts - Communications Studies, Business Administration
Texas State University
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