KATRINA CARTER
Marietta,GA
Summary
Dedicated customer service professional with over four years of experience resolving inquiries and complaints across various channels. Expertise in maintaining empathetic communication while efficiently managing order processing and account inquiries to boost customer satisfaction and loyalty.
Overview
12
12
years of professional experience
Work History
Customer Service Representative
Arise
04.2019 - Current
- Answered inbound customer inquiries, resolved complaints, and troubleshot issues across phone, chat, and email to enhance customer satisfaction.
- Documented customer interactions accurately while maintaining professional and empathetic communication to foster positive relationships.
- Supported customer inquiries and issues remotely, ensuring seamless service delivery and responsiveness.
- Assist clients with order processing, billing questions, or account management.
- Navigate multiple computer applications and databases simultaneously while speaking with customers.
Stocker
Walmart
Marietta, GA
02.2017 - 06.2019
- Sorted and organized incoming inventory by department to facilitate easy access and improve stock accuracy.
- Stock shelves, end-caps, and displays with new freight accurately.
- Rotate products on shelves, checking for and removing expired or damaged items.
- Unloaded merchandise from delivery trucks into backroom storage area to ensure efficient inventory management.
- Maintained cleanliness by zoning aisles, discarding cardboard, and sweeping to create a safe and welcoming shopping environment.
- Assist customers with finding items, checking stock, and answering questions.
Resolutions Expediter
The Home Depot
Marietta, GA
04.2014 - 02.2017
- Actively listen to complaints, categorize the underlying issue, research history across multiple software platforms, and apply authorized company policies to solve it.
- Owned incoming escalations via telephone, email, live chat, and social media, conducting follow-ups with customers and internal store teams to ensure resolution.
- Managed high-stress situations by using professional communication techniques to address customer concerns. using professional communication to restore confidence in the brand.
- Coordinated with vendors, transit carriers, store managers, and field leads to resolve logistical bottlenecks, enhancing operational flow.
- Identified systemic issues beyond individual resolution and escalated them to department leaders for strategic action.
Education
Associate of Applied Science - Pharmacy Technician
Ultimate Medical Academy
Clearwater, FL09-2027
Diploma -
Pebblebrook High School
Mableton, GA05-2001
Skills
- Customer service
- Order processing
- Order fulfillment
- Problem resolution
- Attention to detail
- Inventory management
- Effective communication
Personal Information
Title: Customer Service Rep
Timeline
Customer Service Representative
Arise
04.2019 - Current
Stocker
Walmart
02.2017 - 06.2019
Resolutions Expediter
The Home Depot
04.2014 - 02.2017
Associate of Applied Science - Pharmacy Technician
Ultimate Medical Academy
Diploma -
Pebblebrook High School