Katrina Caruso
Hornell,NY
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
15
15
years of professional experience
Work History
Customer Service Representative
The Insurance Marketplace Agency
01.2023 - 01.2025
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike. Understanding of agency management systems, 30+ carrier websites to supply top customer service. Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Executive Assistant / DMV Liaison
Wilkins Recreational Vehicles
01.2020 - 01.2023
- Served as a liaison between 6 locations to facilitate effective communication throughout the company. Processed travel expenses and reimbursements for customer refunds. Handled confidential and sensitive information with discretion and tact. Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
Title Clerk
Wilkins Recreational Vehicles
12.2018 - 01.2020
- Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms. Communicated with customers to resolve common title issues. Expedited roughly 25 to 30 transactions daily through NYS Verifi system to transfer titles properly, closely monitoring timelines and proactively addressing any potential delays.
Convenient Store Manager/ Accounts Payable
Stop and Shop
07.2010 - 12.2018
- Handled cash transactions accurately while maintaining strict adherence to financial controls and security procedures. Managed appropriate inventory levels of product at store to avoid shrink and waste, placed orders for inventory running low and evaluated sales performance of items to plan for future stocking strategy. Trained, supervised and evaluated deli staff to align compliance with health and safety regulations. Contributed to the overall success of the company through active participation.
Education
Dog Grooming Course
Animal Behavior College
Online11.2023
Associates Degree - Liberal Arts
Medaille College
Buffalo, NY2009
Dental Assisting Program- Denal Assistant
Cattaraugus BOCES
Cuba NY 2006
High School Equivalency Diploma -
NYS
2004
Skills
- Basic experience in 4 handed dentistry
- Customer relations
- Customer service
- Customer Service Representative
- Critical thinking
- Title Clerk
Personal Profile
Experience working with the public always exhibiting strong, loyal, and professional customer service. Identifies the importance of communicating with colleagues and customers to ensure a successful outcome. Successful in the working environment by using critical thinking and problem-solving skills. Works well as a team player, as well as independently, taking initiative to complete tasks, exemplifying leadership skills. Received numerous commendations for dependability and strong work ethic.
Summary of Qualifications
- Multi-tasking; strong work ethic; able to work under pressure
- Eye for detail; very organized
- Strength in communication while supervising, training fellow peers as well as facilitating meetings and groups
- Dependable and reliable
- Management of DMV preparation and processing
- Experience with Excel and computer programs
- Willing to further training and education
Timeline
Customer Service Representative
The Insurance Marketplace Agency
01.2023 - 01.2025
Executive Assistant / DMV Liaison
Wilkins Recreational Vehicles
01.2020 - 01.2023
Title Clerk
Wilkins Recreational Vehicles
12.2018 - 01.2020
Convenient Store Manager/ Accounts Payable
Stop and Shop
07.2010 - 12.2018
Dog Grooming Course
Animal Behavior College
Associates Degree - Liberal Arts
Medaille College
Dental Assisting Program- Denal Assistant
Cattaraugus BOCES
High School Equivalency Diploma -
NYS
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