Katrina Castro
Seattle,Washington
Summary
Results-driven administrative professional with over 4 years of experience supporting senior executives, excelling in high-pressure, fast-paced environments with a strong emphasis on accuracy and efficiency. Skilled in travel management, expense tracking, and schedule coordination, with proven expertise in handling high-volume workloads. A strong communicator, proficient in MS Office Suite, Google Workspace, and adept at creating and managing complex databases and presentations. Experienced in project management and successfully leading launches, while ensuring seamless executive support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Executive Assistant
Holistic Vision LLC
Los Angeles, CA
12.2022 - Current
- Developed and tracked project plans, ensuring on-time, and within-budget completion.
- Coordinated with stakeholders and internal teams to optimize daily operations and project delivery.
- Monitored team performance, provided feedback, and managed conflicts to meet deadlines.
- Organized executive calendars, travel arrangements, and meetings for efficient time management.
- Managed email campaigns and integrated CRM systems to enhance communication and marketing efforts.
- Prepared reports, presentations, and documentation for executive leadership.
- Acted as a liaison between executives, internal teams, and external stakeholders to ensure smooth communication.
- Assisted in policy and procedure development for office administration.
- Conducted research and data entry tasks, including MS Excel, for executive projects.
- Scheduled appointments and handled travel logistics for executives and staff teams.
- Managed project resources, including budget, timelines, and personnel.
Virtual Assistant
Healthy Gut Vibrant Life
San Diego, CA
03.2023 - 03.2024
- Managed team tasks on Asana for streamlined project coordination
- Maintained filing systems, data entry, and other clerical tasks utilizing Google Suite.
- Supplied consistent assistance to staff on projects and tasks
- Oversaw design on Kartra for various online courses
- Crafted marketing content for email campaigns
- Optimized operations by handling correspondence efficiently
Executive Administrator
Rhizo Verified LLC
Seattle, WA
03.2020 - 11.2022
- Developed and maintained executive-level spreadsheets, presentations, and databases for tracking project progress and deadlines.
- Documented and distributed meeting notes to streamline workflows and processes.
- Utilized advanced software for document preparation, reporting, and presentation creation.
- Managed senior leadership schedules, appointments, and travel arrangements to ensure optimal time management.
- Developed and maintained office procedures, policies, and standards to ensure compliance with organizational regulations.
- Prepared confidential documents, presentations, and expense reports for executive operations.
- Monitored supply inventory levels, placed orders, and fostered vendor relationships for cost-effective pricing.
- Generated monthly financial reports detailing income and expense activity.
- Developed marketing materials, including brochures, newsletters, and flyers for promotional purposes.
Wedding and Event Coordinator
Seattle, WA
11.2017 - 09.2021
- Developed event themes and concepts to ensure successful execution of events.
- Organized vendor contracts, negotiated fees, and ensured compliance with all regulations.
- Coordinated with internal teams to ensure timely delivery of products and services for events.
- Monitored budgeting process for each event to ensure cost efficiency.
- Created detailed reports outlining event planning progress, timelines, budgets, and other relevant information.
- Managed logistics related to transportation, catering, entertainment, decorations for events.
- Provided on-site support during the day of the event including problem solving if necessary.
Patient Registrar
U.S. HealthWorks Urgent Care
09.2013 - 01.2017
- Reviewed patient records to ensure accuracy of demographic information and insurance eligibility.
- Verified insurance coverage and completed pre-registration process for new patients prior to their arrival.
- Assisted in scheduling appointments, registering patients, and verifying insurance benefits.
- Ensured compliance with HIPAA regulations by maintaining confidentiality of patient health information.
- Collected co-payments from patients at time of service or scheduled payment plans when necessary.
- Provided excellent customer service while assisting patients with questions regarding registration procedures.
- Processed all required paperwork and forms related to the registration process and ensured that patient data was entered accurately into the system.
Laboratory Assistant
LabCorp
03.2011 - 08.2013
- Collected, recorded and analyzed data from various tests.
- Prepared samples for analysis by following standard laboratory procedures.
- Provided technical support to other members of the research team when necessary.
- Maintained lab inventory and ordered supplies as needed.
- Calibrated instruments and maintained records of calibration activities.
- Collected, labeled and stored lab samples according to laboratory specifications.
Customer Service Representative
Sykes Asia
07.2009 - 01.2011
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Quality Assurance Manager
Western Wats Philippines
02.2007 - 04.2009
- Developed and implemented quality assurance policies and procedures.
- Reviewed customer complaints and identified trends in order to develop corrective action plans.
- Conducted internal audits of processes, products, and systems to ensure compliance with quality standards.
- Created reports detailing results from inspections, tests, investigations., that were used by senior management for decision making purposes.
- Analyzed data from quality control testing to identify areas of improvement.
- Provided guidance on process improvements and best practices in order to maintain high levels of product quality.
- Established key performance indicators for evaluating the effectiveness of the company's quality management system.
Education
Associate of Science - Multimedia and Internet
Informatics Technical Institute
Cebu, Philippines01-2011
Bachelor of Arts - Architecture
University of San Carlos
Cebu, Philippines01-2009
Skills
- Senior Administrative Support
- Documentation Expertise
- Efficient Scheduling Management
- Financial Reporting
- Effective Problem Resolution
- Strong Verbal and Written Communication
- Organizational Skills
- Time Management
- Consistent Work Ethic
- Self-Motivation
- Task Management Expertise
- Detail-Oriented Approach
- Collaborative Project Engagement
- High-Level Technical Expertise
Certification
- Google Project Management: Professional Certificate, Current
- International Wedding and Event Coordinator Certification - QC Event School, 2018
References
- Trisha Kirby, 727-643-3067, reunion144@aol.com
- Justin Khuu, 206-436-9336, senses206@gmail.com
Timeline
Virtual Assistant
Healthy Gut Vibrant Life
03.2023 - 03.2024
Executive Assistant
Holistic Vision LLC
12.2022 - Current
Executive Administrator
Rhizo Verified LLC
03.2020 - 11.2022
Wedding and Event Coordinator
11.2017 - 09.2021
Patient Registrar
U.S. HealthWorks Urgent Care
09.2013 - 01.2017
Laboratory Assistant
LabCorp
03.2011 - 08.2013
Customer Service Representative
Sykes Asia
07.2009 - 01.2011
Quality Assurance Manager
Western Wats Philippines
02.2007 - 04.2009
Associate of Science - Multimedia and Internet
Informatics Technical Institute
Bachelor of Arts - Architecture
University of San Carlos