Katrina Ciesinski
Newfane,NY
Summary
Result-focused and dedicated to maximizing customer satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets.
Overview
9
9
years of professional experience
Work History
Cosmetologist
Self Employeed
11.2023 - Current
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.
- Conducted thorough consultations with clients to assess their desired outcomes and develop customized treatment plans accordingly.
- Maintaining inventory by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
Private Homecare Aide
Private-Donna Valentine
05.2022 - 11.2023
- Enhanced patient comfort by providing compassionate care and assistance with daily living activities.
- Supported patients'' mental well-being by engaging in meaningful conversations and offering emotional support.
- Maintained accurate records of patient progress through detailed documentation of care provided during each shift.
- Improved communication between family members and medical staff by acting as a liaison when necessary.
- Assisted in the implementation of therapeutic interventions under the guidance of occupational or physical therapists for optimal results in rehabilitating patients post-injury or surgery.
- Upheld strict confidentiality standards regarding sensitive personal information about patients while conducting caregiving duties.
Cosmetologist
Self Employeed At Serendipity Salon & Spa
06.2017 - 04.2023
- Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
- Increased salon revenue by upselling additional treatments, products, and services to clients during appointments.
- Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
- Processed payments, entering sales in register for prompt customer service.
- Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
- Demonstrated high level of customer service to increase retention and satisfaction.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Answered phone calls and emails to schedule client appointments.
IRA Specialist
People Inc.
10.2016 - 09.2018
- Maintained detailed records of patients performance, goals, and interventions for ongoing evaluation and adjustment of IEPs.
- Coordinated with outside agencies such as therapists, counselors, and medical professionals to ensure comprehensive support for each student''s needs.
- Improved billing accuracy by implementing a streamlined invoicing process.
- Reduced errors in financial records by conducting regular audits of billed accounts.
Education
Cosmetology - Cosmetology Education
Marjons School of Beauty Culture
Tonawanda NYSkills
- Data Entry
- Costumer Service
- Interpersonal Communication
- Organizational Skills
- Written and Verbal Communication
- Electronic Records Software
- Knowledge of Medical Terminology
- Scheduling and Planning Skills
- Organization and Punctuality
Timeline
Cosmetologist
Self Employeed
11.2023 - Current
Private Homecare Aide
Private-Donna Valentine
05.2022 - 11.2023
Cosmetologist
Self Employeed At Serendipity Salon & Spa
06.2017 - 04.2023
IRA Specialist
People Inc.
10.2016 - 09.2018
Cosmetology - Cosmetology Education
Marjons School of Beauty Culture
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