Summary
Overview
Work History
Education
Skills
References
Timeline
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Katrina Erwin

Gleason,TN

Summary

Adept at strategic planning and risk management, I spearheaded operational enhancements at Lil Darlings, significantly boosting efficiency and compliance. My expertise in documentation and problem-solving, coupled with a talent for conflict resolution, ensures high customer satisfaction and operational excellence.

Overview

8
8
years of professional experience

Work History

Manager of Operations

Lil Darlings
Sharon, Tennessee
04.2022 - Current
  • Developed and implemented operational policies and procedures to ensure efficient business operations.
  • Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
  • Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
  • Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.

Home Healthcare Specialist

Private Care
Trenton, TN
03.2020 - 02.2022
  • Collaborated closely with family members or caregivers to ensure continuity of care across settings.
  • Maintained accurate documentation of all client interactions and services provided according to agency guidelines.
  • Conducted assessments of patients' physical and mental health needs.
  • Monitored vital signs, weight, and other indicators of patient health status.

Collections Account Manager

MSCB
Paris, TN
04.2017 - 02.2020
  • Accepted and processed customer payments and applied toward account balances.
  • Managed a portfolio of delinquent accounts and implemented strategies to reduce delinquency.
  • Provided excellent customer service while collecting past due amounts from customers.
  • Ensured compliance with applicable laws related to debt collection practices.
  • Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Education

GED -

West Carroll High School
Atwood, TN
05-2022

Associate of Science - Medical Assistant- Phlebotomist

West Tennessee Business College
Jackson, TN
05-2012

Skills

  • Documentation and reporting
  • Risk management
  • Problem-solving
  • Regulatory compliance
  • Task delegation
  • Customer service
  • Inventory management
  • Analytical thinking
  • Conflict resolution
  • Strategic planning

References

  • Available Upon Request

Timeline

Manager of Operations

Lil Darlings
04.2022 - Current

Home Healthcare Specialist

Private Care
03.2020 - 02.2022

Collections Account Manager

MSCB
04.2017 - 02.2020

GED -

West Carroll High School

Associate of Science - Medical Assistant- Phlebotomist

West Tennessee Business College

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Katrina Erwin