Katrina Goldsmith
Centennial
Summary
A creative, composed and adaptable professional with over 6 years of experience across customer service, hospitality, retail operations, and freelance art. Known for staying calm under pressure, thinking creatively, and approaching challenges with thoughtful, solution focused problem solving. I bring a strong work ethic and team oriented mindset, along with a genuine commitment to creating positive, meaningful experiences for others.
My combined experience has strengthened my communication, time management, and attention to detail, as well as my ability to multitask and adapt in dynamic environments. Whether assisting customers, managing daily operations, handling sensitive situations with care, or working independently, I focus on being reliable, organized, and intentional in my work. I take pride in delivering consistent, high quality results while building trust through clear communication and accountability.
Overview
8
8
years of professional experience
Work History
Pet Care Specialist
Petsmart
09.2025 - Current
- Provided daily care for animals, including feeding, cleaning, and monitoring health
- Administered medications safely and according to instructions
- Maintained clean and sanitary habitats, including routine and deep cleaning tasks
- Educated customers on proper pet care to support responsible pet ownership
- Delivered strong customer service at the register, handling purchases, refunds, and questions
- Promoted current sales, deals, and online services to customers
- Fulfilled online orders accurately and efficiently
- Assisted with receiving live animal shipments and ensuring proper handling
- Supported care and isolation procedures for sick animals
- Followed company standards and worked closely with management to meet expectations
Reception Host
Dougs Day Diner
06.2022 - 09.2025
- Managed front of house operations, including greeting guests, managing waitlists and reservations, and coordinating table seating for optimal flow and guest satisfaction.
- Trained and supervised new hosts to ensure smooth, professional service.
- Provided support to bussers and servers during peak hours to maintain efficiency and cleanliness.
- Occasionally stepped in as a server and expo, ensuring accurate and timely food delivery and coordination between kitchen and dining staff.
- Maintained a welcoming, organized, and fast paced environment during high volume shifts.
Freelance Artist
Freelance artist
04.2018 - Current
- Created customized digital and traditional artwork based on client requests, including character art, portraits, and themed commissions.
- Managed multiple ongoing projects with overlapping deadlines through structured workflow systems.
- Maintained professional and transparent communication with clients during all project stages.
- Handled pricing, invoicing, and consistent progress updates to ensure clarity and trust.
- Built and maintained a loyal client base through reliability, creative flexibility, and consistent delivery of high quality work.
Education
High School Diploma -
Smoky Hill High School
Centennial, CO05-2025
Skills
- Exceptional verbal and written communication
- Customer experience and relationship building
- Conflict resolution with empathy and professionalism
- Adaptability in fast paced, high pressure environments
- Strong problem solving and critical thinking skills
- Time management and multitasking
- Attention to detail and accuracy
- Point of sale (POS) systems and cash handling
- Transaction processing and customer support
- Clear communication of services, promotions, and policies
- Organization and workflow efficiency
- Reliability and accountability in daily operations
- Invoicing & commission tracking
- Social media promotion & art marketing
- Deadline oriented workflow
Timeline
Pet Care Specialist
Petsmart
09.2025 - Current
Reception Host
Dougs Day Diner
06.2022 - 09.2025
Freelance Artist
Freelance artist
04.2018 - Current
High School Diploma -
Smoky Hill High School