Katrina Griffin-Rice
Las Vegas,NV
Summary
Focused customer service professional dedicated to meeting and exceeding customer expectations by delivering industry-leading support. Skilled in handling inbound and outbound calls, online requests and emails with good problem-solving, multitasking and research abilities. Accommodating Customer Support Specialist with documented history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions.
Overview
5
5
years of professional experience
Work History
Customer Care Specialist
Verizon Customer Service Represenative
Las Vegas, NV
01.2022 - 03.2024
- Assisted customers with inquiries about products and services via phone, email, and chat.
- Provided timely responses to customer questions and complaints in a professional manner.
- Resolved customer issues efficiently by identifying problems, researching solutions, and following up on outcomes.
- Entered customer information into the database for tracking purposes.
- Created detailed documentation of all customer interactions and transactions.
- Generated reports based on customer data to identify trends and areas of improvement.
Customer Service Representative
Insight Global
Las Vegas, NV
05.2019 - 08.2021
- Answered customer inquiries and provided accurate information regarding products and services.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Developed strong relationships with customers by providing personalized assistance and support.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
Education
Mojave High School
North Las Vegas, NV05-2005
Skills
- Customer service excellence
- Quality Assurance
- Data Entry
- Order Processing
- Customer Relations
- Inbound Customer Service
Timeline
Customer Care Specialist
Verizon Customer Service Represenative
01.2022 - 03.2024
Customer Service Representative
Insight Global
05.2019 - 08.2021
Mojave High School
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