Katrina Grimes
Las Vegas,NV
Summary
Dynamic customer service professional with extensive experience at USAA and DiTronics, excelling in IT support and quality improvement. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Skilled in utilizing CRM software to streamline processes, while fostering strong relationships and driving sales growth.
Overview
2027
2027
years of professional experience
Work History
IT/CUSTOMER SERVICE
DiTronics
Stay at Home Parent
Self
12.2019 - Current
- Managed daily schedules and activities to ensure efficient household operations.
- Developed educational and recreational programs tailored to children's interests and developmental needs.
- Implemented organization systems for household inventory and supplies, enhancing overall efficiency.
- Facilitated communication between children and external resources, fostering social skills and community engagement.
- Coordinated family events, managing logistics to create memorable experiences for all members.
- Created a structured environment that promoted discipline, responsibility, and independence among children.
- Monitored children's progress in academics, providing support and adjustments as necessary to enhance learning outcomes.
Cashier
As Seen On TV
01.2019 - 12.2019
- Processed customer transactions efficiently using point-of-sale systems.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Maintained clean and organized checkout area to enhance shopping experience.
- Assisted in inventory management by restocking shelves and monitoring product availability.
Collections Agent
Portfolio Recovery Associates
11.2017 - 12.2018
- Managed inbound and outbound calls to resolve customer inquiries regarding account statuses.
- Utilized CRM software to track collections efforts and maintain accurate records.
- Negotiated payment plans with customers to facilitate timely debt recovery.
- Collaborated with team members to share best practices and improve collection strategies.
- Maintained high volume of calls and met demands of busy and productive group.
- Negotiated to collect balance in full.
Claims Representative
USAA
03.2016 - 12.2017
- Processed insurance claims efficiently, ensuring compliance with policy guidelines and regulations.
- Reviewed documentation for accuracy, identifying discrepancies to mitigate potential issues.
- Collaborated with cross-functional teams to resolve complex claim inquiries and enhance customer satisfaction.
- Utilized claims management software to track and document case progress effectively.
- Provided exceptional customer service by addressing client concerns and facilitating timely resolutions.
- Maintained compliance with industry regulations by adhering to established procedures and guidelines in claims handling.
Customer Support Specialist
DiTronics
03.2013 - 05.2014
- Assisted customers with product inquiries, resolving issues efficiently to enhance satisfaction.
- Documented customer interactions in CRM software, ensuring accurate records for follow-up actions.
- Collaborated with team members to identify recurring issues, contributing to improved service protocols.
- Executed daily support tasks, adapting quickly to changing customer needs and inquiries.
Bank Teller
Wells Fargo
09.2011 - 12.2012
- Processed customer transactions accurately and efficiently to ensure seamless banking experiences.
- Assisted customers with account inquiries and problem resolution, enhancing overall satisfaction levels.
- Balanced cash drawer daily, maintaining compliance with financial regulations and minimizing discrepancies.
- Promoted bank services and products to customers, contributing to branch sales goals and client engagement.
In Store Banker
US Bank Service Center
08.2009 - 05.2011
- Assisted customers with account inquiries and transaction processing.
- Facilitated smooth operations by maintaining accurate records and documentation.
- Collaborated with team members to ensure compliance with banking regulations.
- Supported the development of customer relationships through effective communication.
Store Manager/Sales Associate
Tan Factory
08.2006 - 04.2009
- Oversaw daily store operations, ensuring optimal staff performance and customer satisfaction.
- Implemented effective inventory management practices to reduce stock discrepancies.
- Trained and mentored team members on sales techniques and product knowledge.
- Developed promotional displays, enhancing in-store visibility and customer engagement.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
Cook
Pizza Hut
12.2005 - 08.2006
- Prepared food items per standardized recipes to ensure quality and taste consistency.
- Operated kitchen equipment safely, adhering to health and safety regulations.
- Maintained cleanliness of workstations, promoting a sanitary cooking environment.
- Collaborated with team members to optimize food preparation processes during peak hours.
Education
GED -
College of Southern Nevada
Las Vegas, NV03-2008
Skills
- IT customer service
- Customer focused-service
- Roadside customer service
- Quality improvement techniques
Timeline
Stay at Home Parent
Self
12.2019 - Current
Cashier
As Seen On TV
01.2019 - 12.2019
Collections Agent
Portfolio Recovery Associates
11.2017 - 12.2018
Claims Representative
USAA
03.2016 - 12.2017
Customer Support Specialist
DiTronics
03.2013 - 05.2014
Bank Teller
Wells Fargo
09.2011 - 12.2012
In Store Banker
US Bank Service Center
08.2009 - 05.2011
Store Manager/Sales Associate
Tan Factory
08.2006 - 04.2009
Cook
Pizza Hut
12.2005 - 08.2006
IT/CUSTOMER SERVICE
DiTronics
GED -
College of Southern Nevada