KATRINA GUNN

• Assisting in helping facilitate patients are worked up properly and seen promptly as much as humanly possible.
• Collect and document Patient ocular history, Visual Assessment, Refractometry, Lensometry, Ophthalmic Patient Education, Maintaining ophthalmic equipment and reporting issues, Contact Lens training and educating patients with care of different lenses they were trained to wear, Assisting physicians with in-office minor surgeries, Train new hires (ophthalmic techs), Keeping up with certification every 3 years.
• Improved patient experience by efficiently conducting preliminary eye examinations and diagnostic tests.
• Contributed to the successful treatment of eye conditions by administering prescribed medications under the supervision of an ophthalmologist.
• Facilitated effective communication between patients and medical staff, acting as a liaison when needed.

• Collect and document: Patient ocular history, Visual Assessment, Refractometry, Lensometry, Ophthalmic Patient Education, Assisted Physician with in office surgical procedures, Imaging (ocular, topography, coherence testing), Visual field testing, Maintaining ophthalmic equipment and reporting issues, Contact Lens training and educating patients with care of different lens they're trained to wear, Assisting with in office minor surgeries, Train new hires (ophthalmic techs), Worked in the optical shop fitting and adjusting frames, Pricing and selling frames, Ordering and doing inventory.

Customer Service Manager

• Increased team productivity by implementing streamlined processes and effective communication strategies.
• Achieved departmental goals by developing and executing strategic plans and performance metrics.
• Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
• Oversee all customer interactions to ensure exceptional service delivery.
• Address customer inquiries, concerns, and escalations in a timely and professional manner.
• Develop and maintain strong relationships with key clients.

Order Processing:

• Manage end-to-end order fulfillment process.
• Coordinate with production teams for timely and accurate order execution.
• Monitor order status and provide regular updates to customers.

Quality Assurance:

• Implement and maintain quality control measures for printed materials.
• Collaborate with production and quality assurance teams to address and resolve issues.

• Managed first and second shift 4 supervisors and staff of 16-18 dietary aides, Line cooks and 4 cashier's
• Prepping and preparing and Insuring meals were delivered to patients floors and rooms in a timely matter, prepared meals for hospital staff and employees
• Ordering of all food and dietary supplies used
• Submitted payroll hours manually.

• Supervised 7 cooks, prepping preparing and ordering special meal foods and supplies.