Katrina Gutierrez
Escondido ,CA
Summary
Proven Security Officer with a track record of enhancing safety and security. Skilled in patrolling, incident reporting, and emergency response, demonstrating strong problem-solving abilities. Excelled in building client relationships at Conrad Credit Corp., boosting recovery ratios through effective negotiation. A reliable team player, known for honesty and dependability, also CPR certified, in possession of a valid Guard Card, and fully COVID-19 vaccinated.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Security Officer
JRM Security Services
03.2024 - Current
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Conducted regular patrols of key areas to spot and control security concerns.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in on foot.
Security Officer
Citywide Protection Services
10.2022 - 11.2023
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Reported suspicious activities and persons to law enforcement.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
Security Gaurd
ODO Private Security Services
09.2021 - 05.2022
- Maintained a safe environment for staff and visitors through proactive surveillance and communication.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
Senior Collections Representative
Conrad Credit Corp.
06.2017 - 09.2020
- Maintained strong relationships with clients, addressing concerns promptly and professionally to ensure continued business partnership.
- Leveraged strong communication skills when corresponding with customers, resulting in higher payment commitment rates.
- Increased recovery ratios, employing negotiation skills to secure payment agreements with clients in financial distress.
- Provided exceptional customer service by empathizing with clients'' financial situations, offering flexible payment solutions while still adhering to company policies.
- Managed a high volume of accounts efficiently by prioritizing tasks based on risk levels and collection potential.
- Resolved disputes diplomatically through skillful negotiations, preserving positive client relations while securing payments owed.
- Collected on delinquent accounts to reduce overdue balances.
- Maintained high volume of calls and met demands of busy and productive group.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Education
GED - Basic
Escondido Adult School
Escondido, CASkills
- Incident Reporting
- General security
- Patrolling
- Event Security
- Honest and Dependable
- Goal-Oriented
- Debt Negotiation
- Skip Tracing
- Call center experience
- Conflict resolution techniques
Certification
Current Guard Card
CPR Certified
Timeline
Security Officer
JRM Security Services
03.2024 - Current
Security Officer
Citywide Protection Services
10.2022 - 11.2023
Security Gaurd
ODO Private Security Services
09.2021 - 05.2022
Senior Collections Representative
Conrad Credit Corp.
06.2017 - 09.2020
GED - Basic
Escondido Adult School