Katrina Hall
Columbus,OH
Summary
Self-motivated administrative professional with efficiency-driven approach to handling administrative and filing needs. Highly organized with good multitasking, prioritization and critical thinking skills. Familiar with managing schedules, coordinating paperwork and serving customer needs.
Overview
12
12
years of professional experience
Work History
Front Office Specialist
Monfredi Family Dental
11.2019 - Current
- Enhanced customer satisfaction by efficiently managing front office tasks and providing exceptional service.
- Streamlined appointment scheduling for improved patient experience and increased daily appointments.
- Boosted office productivity by implementing effective organizational systems and maintaining accurate records.
- Collaborated with medical staff to ensure timely communication of patient information and seamless coordination of services.
- Reduced waiting times by effectively managing patient flow and promptly addressing any concerns or issues.
- Provided compassionate care, consistently prioritizing patients'' needs and comfort during their visits.
Service Excellence Ambassador
OhioHealth Group
12.2014 - 08.2019
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
Patient Care
Moriarty Family
05.2012 - 06.2013
- Improved patient satisfaction by efficiently addressing concerns and resolving issues promptly.
- Enhanced the quality of patient care services through continuous monitoring and evaluation of processes and procedures.
- Streamlined communication between healthcare providers, patients, and their families for better coordination of care.
- Implemented effective staff scheduling to ensure optimal coverage for patient needs while managing labor costs.
Education
Nursing
Fortis College - Centerville
Dayton, OH03.2025
Skills
- Insurance Collaboration
- Medical Terminology
- Patient Relations
- Records Management
- Patient Care
- Insurance Verification
- Telephone etiquette
- Clerical Support
- Multitasking abilities
- Interpersonal relations
- Customer service expertise
Timeline
Front Office Specialist
Monfredi Family Dental
11.2019 - Current
Service Excellence Ambassador
OhioHealth Group
12.2014 - 08.2019
Patient Care
Moriarty Family
05.2012 - 06.2013
Nursing
Fortis College - Centerville
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