Katrina Hartley
Joliet,MT
Summary
Proven healthcare professional with a track record of enhancing patient care and reducing readmissions at Ascension Medical Group Illinois. Skilled in healthcare systems and adept at care coordination, excel in maintaining patient confidentiality and supporting team efforts. Demonstrated success in leveraging cultural competency and multi-tasking skills to achieve optimal outcomes.
Overview
18
18
years of professional experience
Work History
Contact Center Care Navigator
Ascension Medical Group Illinois
01.2022 - Current
- Consistently maintain confidentiality while handling sensitive patient information in accordance with HIPAA guidelines.
- TCM Navigator Reduced hospital readmissions for patients through proactive follow-up and continuous communication.
- ER follow up outbound calls to decrease the volume of ER visits; assisting in Primary care follow ups for plan of care.
- Inbound call scheduling for multiple reasons utilizing multiple resources for adequate scheduling.
- Team support for trouble-shooting
- Managed high call volumes and able to maintain great quality scores
Assistant Case Manager
Silver Cross Hospital
01.2019 - 01.2022
- Reduced caseload backlog by efficiently managing time and prioritizing tasks according to urgency.
- Maintained confidentiality of sensitive client information while adhering to legal guidelines and ethical standards of practice.
- Supported Case Managers in monitoring clients'' progress towards goals, adjusting plans as needed for optimal results.
- Assisted with high risk bundle patients to prevent readmissions.
- Scheduled transportation needs post discharge
- Scheduled post discharge follow up appointments
- Arranged Durable medical equipment and supplies for post discharge.
- Located rehab and skilled nursing facilities based on insurance and patient needs.
Emergency Department Unit Secretary/Patient Registration Representative
Silver Cross Hospital
12.2006 - 01.2019
- Improved communication between medical professionals by transcribing physician orders, updating electronic health records, and promptly relaying critical information.
- Mitigated potential issues by proactively identifying potential problems, escalating them to appropriate personnel for resolution.
- Enhanced patient flow by efficiently managing the registration process and maintaining accurate patient records.
- Contributed to a safe environment for patients and staff by monitoring visitor access and adhering to established security protocols.
Education
No Degree - Health Administration
Joliet Junior College
Joliet, ILHigh School Diploma -
Memorial High School
Beloit, WI06-1998
Skills
- Patient confidentiality
- Healthcare Systems Knowledge
- Care Coordination
- Cultural Competency
- Scheduling
- Multi-tasking skills
- Team supporter
Timeline
Contact Center Care Navigator
Ascension Medical Group Illinois
01.2022 - Current
Assistant Case Manager
Silver Cross Hospital
01.2019 - 01.2022
Emergency Department Unit Secretary/Patient Registration Representative
Silver Cross Hospital
12.2006 - 01.2019
No Degree - Health Administration
Joliet Junior College
High School Diploma -
Memorial High School
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