Katrina Hockenbroch

7-eleven

10.2016 - Current

Managed efficient cash register operations.
Prioritized helping customers over completing other routine tasks in store.
Monitored customers for signs of security concerns and escalated issues to management.
Worked extra shifts during holidays and other busy periods to alleviate staffing shortages.
Built customer loyalty and retention by delivering excellent shopping experiences.
Stocked merchandise, clearly labeling items.
Developed strong rapport with customers and created positive impression of business.
Provided exceptional services and pleasant shopping experiences to retail customers.
Maintained up-to-date knowledge of store sales, payment policies and security standards.
Wrapped and boxed bakery department products.
Recommended complementary purchases to customers, increasing revenue.
Performed cash, card, and check transactions to complete customer purchases.
Used in-store system to locate inventory and place special orders for customers.
Created inviting environment for customers by maintaining store organization and cleanliness.
Listened to customer needs and desires to identify and recommend optimal products.
Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Knowledgeable in RIS 2.0 back office programming, and knowledgeable in Blue Cube back office system.

Summary