Katrina Humes
Las Vegas,NV
Summary
Enthusiastic Customer Service Rep eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Inbound and Outbound calls and training in Great customer service skills. Motivated to learn, grow and excel in this job .
Experienced Customer Service Rep with years of experience. Excellent reputation for resolving problems, improving customer satisfaction, and driving overall operational improvements. Consistently saved costs while increasing profits.
Overview
26
26
years of professional experience
Work History
Lead Distribution Supervisor
Harmon Tech INC
Las Vegas, NV
05.2019 - 04.2020
- Led Distribution team in delivery of Warehouse project, resulting in finishing orders before cut off time.
- Maintained excellent attendance record, consistently arriving to work on time.
- Saved $700 by implementing cost-saving initiatives that addressed long-standing problems.
- Developed team communications and information for Distribution meetings.
- Transported Products to customer locations.
Tax Customer Service Rep
Liveops Inc.
Las Vegas, NV
01.2017 - 02.2020
- Resolved customers tax problems, improved operations and provided exceptional client support.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Worked with many customers to understand needs and provide excellent tax service.
- Handled 50-100 calls per day to address customer inquiries and concerns.
- Increased customer satisfaction by resolving Income tax return filing issues.
Inbound Stower
Amazon
Las Vegas, NV
03.2019 - 01.2020
- Moved shipment materials to and from designated areas using lift and hand trucks.
- Boosted inventory and recordkeeping accuracy by conducting thorough inspections and comparing shipment contents with documentation.
- Coordinated efficient storage areas to optimize materials movements and minimize labor hours.
- Handled day-to-day shipping and receiving overseeing more than Number packages per day.
- Operated Type and Type equipment to manage incoming orders, organize deliveries and transfer packages to other departments.
C-RETS
Amazon
North Las Vegas, NV
08.2015 - 01.2017
- Led C-RETS team in delivery of peak project, resulting in Final numbers surpassed prior year record.
- Transported Inbound Returns to outbound department During night shift.
Call Center Representative
Esurance Insurance Services
Las Vegas, NV
03.2007 - 08.2011
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Contributed to company achieving and holding industry-leading customer service ratings.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
- Sought out training opportunities to enhance customer relationship management abilities and further boost satisfaction scores.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Answered over Hundred calls per Day to meet fast-paced call center demands.
- Effectively managed assigned cases, collecting and documenting details as needed using data entry.
Recording Artist
Candyman Ent
Atlanta, GA
11.1998 - 05.2018
- Composed, arranged and recorded many original songs.
- Performed at events, including special functions, rehearsals and recordings.
- Transposed music to alternate keys with speed and accuracy.
- Practiced hours per week to maintain and improve technical skills.
- Performed as part of international tour with Donell Jones, and various artists across The US and overseas.
- Selected music carefully in order to achieve balance of musical styles on program.
- Achieved desired tonal and harmonic balance by communicating clearly with musicians.
- Selected and arranged music for performances and special events.
- Composed and arranged music and recorded music in studios for radio, film, or television.
- Studied intensively with Vocal coaches to develop Vocals, showmanship, and performance skills.
- Worked on tours, recordings and film orchestrations.
Home Caregiver
Henry Humes
North Las Vegas, NV
08.2017 - Current
- Kept close eye on behavior and emotional responses of my dad, consulting with his VA doctor to address concerns.
- Offered support for his mental and emotional needs to enhance physical outcomes and overall happiness.
- Coordinated daily medicine schedules and administration to help address symptoms and enhance quality of life.
- Maintained clean, safe and well-organized patient environment.
- Encouraged patient to participate in safe physical activity to help boost mood and improve overall wellness.
Bigo Host Rep
BigoLive.USA
Los Angeles, CA
07.2023 - Current
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy lives.
- Answered all guests questions about anything dealing with Bigo, events, hours, and even pay information.
- Took bookings and onsite requests in person or by phone, answered questions, and informed of accurate hosting times.
- Enhanced customer satisfaction by promptly greeting guests upon arrival.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
Bigo Agency Owner
TriHouse Agency
Las Vegas, NV
05.2024 - Current
- Managed staff performance of staff by proactively addressing deficiencies and training weaknesses.
- Answered phone calls and e-mails regarding inquiries and arranged meetings for official business.
- Approved staff hiring, termination, promotions and department transfers.
- Maintained personnel files and regularly conducted audits to verify accuracy of information.
- Attended seminars, conferences and organizational activities to maintain management expertise.
- Created annual budgets and monthly expenditure reports for different offices and departments.
- Recruited, hired, and developed top candidates for open vacancies and retained staff using consistent mentoring and positive feedback.
A&R Director
Avehre Inc/Empire Records
01.2020 - 10.2023
- Monitored market trends to identify potential opportunities for artist development and partnerships.
- Developed artists'' careers by creating strategic marketing plans and coordinating promotional efforts.
- Collaborated with producers to select and create hit songs, leading to chart-topping albums.
- Cultivated a supportive environment that encouraged artistic expression while fostering professional growth among signed talent.
- Organized showcase events to promote emerging artists, resulting in increased exposure and fan base growth.
- Mentored junior A&R staff, enhancing their industry knowledge and career development.
- Worked closely with internal departments to ensure cohesive branding and messaging for all artist-related materials.
- Facilitated successful live performance bookings by working closely with booking agents and venue managers.
- Oversaw budget management for recording projects, ensuring resources were allocated efficiently without compromising quality or deadline adherence.
- Secured high-profile collaborations for artists, elevating their status in the music industry.
- Managed relationships between artists and external partners, maintaining a positive image for the company.
- Increased artist roster by scouting and signing new talent in various genres.
Education
Cheyenne High School
North Las Vegas, NVN/A - Nursing
College of Southern Nevada
Las Vegas, NVSkills
- Team leader
- Customer service
- Distribution
- Executive leadership experience
- Order Fulfillment
- Report preparation
- Credit card processing
- Recordkeeping strengths
- Technical Support
- Retail store support
- Warehousing functions
- Money handling abilities
- Good listening skills
- Patient Care
- Food Preparation
- Administering Medication
- Behavioral Management
- Communications
- Sales team leadership
- Staff leadership and supervision
- Inbound and Outbound Calling
- Sales expertise
- Complaint resolution
- Administrative support
- Stocking and replenishing
- Receiving support
- Strategic sales knowledge
- Professional telephone demeanor
- Creative problem solving
- First Aid and Safety
- Cleaning
- Meal Preparation
- Emotional Support
- Relationship development
- Supervision
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Customer Relations
- Problem Resolution
Timeline
Bigo Agency Owner
TriHouse Agency
05.2024 - Current
Bigo Host Rep
BigoLive.USA
07.2023 - Current
A&R Director
Avehre Inc/Empire Records
01.2020 - 10.2023
Lead Distribution Supervisor
Harmon Tech INC
05.2019 - 04.2020
Inbound Stower
Amazon
03.2019 - 01.2020
Home Caregiver
Henry Humes
08.2017 - Current
Tax Customer Service Rep
Liveops Inc.
01.2017 - 02.2020
C-RETS
Amazon
08.2015 - 01.2017
Call Center Representative
Esurance Insurance Services
03.2007 - 08.2011
Recording Artist
Candyman Ent
11.1998 - 05.2018
Cheyenne High School
N/A - Nursing
College of Southern Nevada