Katrina James

• Dependable and reliable to work extra shifts to support business needs.
• Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
• Built relationships with customers to encourage repeat business.
• Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
• Stocked, tagged and displayed merchandise as required.
• Addressed customer needs and made product recommendations to increase sales.
• Collaborated with team members to achieve and maintain a clean, well-stocked store environment.
• Trained new employees on cashier duties and other various practices, improving overall staff performance and efficiency.
• Assisted in inventory management, contributing to reduction in stock discrepancies.
• Learned duties for various positions and provided backup at key times.
• Maintained current knowledge of store promotions and highlighted deals to customers, encouraging additional purchases.

• Collaborated with team members to ensure seamless guest service and efficient operations during busy hours.
• Developed strong product knowledge to provide accurate information about the winery's offerings to customers.
• Assisted in training new team members on tasting room procedures, policies, and best practices for customer engagement.
• Assisted in planning and executing special events, creating memorable experiences for attendees.
• Supported marketing efforts by capturing guest contact information for future outreach campaigns.
• Maintained a clean and inviting tasting room, ensuring an enjoyable atmosphere for visitors.
• Increased sales through upselling techniques and promoting wine club membership benefits to guests.
• Performed cash, card, and check transactions to complete customer purchases.
• Engaged in friendly conversation with customer to better uncover individual needs.
• Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
• Recommended complementary purchases to customers, increasing revenue.

Marketing Advisor Support
Revv Marketing | Location: Remote | June 2021 - February 2022

• Executed and monitored marketing campaigns across HubSpot, Google, and Facebook platforms.
• Managed workflows, improving productivity and efficiency.
• Coordinated client meetings and managed client communications promptly and effectively.
• Handled invoicing, documentation, and agreements for accurate financial management.
• Conducted A/B testing, SEO optimization, and created engaging landing pages.
• Enhanced brand awareness through targeted social media and email marketing.
• Collaborated with sales teams and cross-functional departments for consistent messaging and business growth.
• Regularly analyzed campaign metrics and adjusted strategies to maximize ROI.