Sheila Durham
Port Saint Lucie,FL
Summary
Proven leader in workflow coordination and time management, adept at schedule management and file organization. Applied for lines of credit at patients request for services on a treatment plan patient customized with me. Excelled in streamlining operations and enhancing customer satisfaction. Highly competent Receptionist with experience in managing front office operations, including handling multi-line phone systems and greeting visitors. Strengths lie in strong organizational skills, ability to multitask, and maintain a professional demeanor under pressure. Previous roles have had significant impact on improving efficiency of administrative processes and enhancing customer service experiences. I also have extent experience in Medical Assisting and Phlebotomy with all ages.
Overview
11
11
years of professional experience
Work History
Cashier
BrandsMart USA
West Palm Beach, FL
02.2024 - 12.2024
- Scanned merchandise using point-of-sale system for accurate purchase totals.
- Maintained work area and kept cash drawer organized.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
- Counted and balanced cashier drawers.
Lead Receptionist
Affordable Dentures & Implants
Port Saint Lucie, FL
06.2021 - 07.2023
- Scheduled and confirmed appointments, managing a complex calendar for multiple staff members.
- Scheduled and confirmed appointments.
- Composed and prepared routine correspondence, letters and reports with job-related software.
- Coordinated with other departments to ensure smooth operations of the reception area.
- Transmitted information or documents to customers through email, mailings, or facsimile machine.
- Investigated and analyzed client complaints to identify and resolve issues.
- Processed payments from customers utilizing Point of Sale systems.
- Answered incoming telephone calls promptly and directed them to the appropriate personnel or department.
- Maintained up-to-date records of all visitors entering the building.
- Sorted incoming mail and directed to correct personnel each day.
- Greeted and directed visitors to appropriate departments or individuals, ensuring a welcoming environment.
- Managed petty cash transactions for small purchases made by staff members.
- Maintained business office inventory and equipment by checking stock for needed supplies.
- Handled administrative duties such as filing documents, printing reports, scanning files.
- Conducted initial screening of incoming calls to determine urgency and directed them accordingly.
Front Office Coordinator
Braces For Us
Port Saint Lucie, FL
10.2020 - 05.2021
- Assisted with filing paperwork both electronically and manually.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Managed front desk operations during shifts worked.
- Managed multi-line telephone system, efficiently directing incoming calls to appropriate departments.
- Responded to messages and emails to the office and transferred correspondence.
- Maintained general office organization and cleanliness.
- Scheduled and confirmed appointments, optimizing daily office flow and reducing wait times.
Phlebotomist
Quest Diagnostics
Stuart, FL
01.2014 - 06.2020
- Demonstrated proficiency in using a variety of collection techniques and equipment.
- Collected specimen samples and transported to laboratory for processing.
- Assessed donor vital signs during and after procedures to check for fatigue or dizziness.
- Maintained fully-stocked phlebotomy cart, carrier and station.
- Scheduled appointments and managed patient flow to minimize wait times.
- Collected specimens for drug screens, paternity tests and alcohol tests.
- Obtained variety of blood samples through venipuncture or capillary puncture using syringes, butterfly needles and straight needles.
- Input medical and insurance information into database for inclusion in patient records.
- Identified and labeled specimens accurately, ensuring proper handling and transport to lab.
- Centrifuged blood specimens in test tubes and capillary tubes to separate cells and sediment from blood serum.
- Assisted in the preparation of laboratory specimens for analysis and testing.
- Prepared and packaged specimens for courier transport.
- Collected specimens from pediatric, adult, geriatric, and special needs patients.
- Used heel and finger stick methods to obtain blood from capillaries.
Education
Registered Medical Assistant - Medical Technology
New England Technical Institute
West Palm Beach, FL07-2006
GED -
West Palm Educational Center
West Palm Beach, FL03-2005
Skills
- Schedule management
- File management
- Appointment scheduling
- Strong organization
- Time management expertise
- Billing and invoicing
- Workflow coordination
- Collecting information from patients to apply for financing, and building their treatment plans with an accurate total for services
- Phone call direction
- End-of-day reporting
- Scheduling
- Multi-line phone management
- Administrative skills
- Phlebotomy
- Insurance verification
- Preparing specimens and samples
- Vital sign monitoring
- Prescription refills
Timeline
Cashier
BrandsMart USA
02.2024 - 12.2024
Lead Receptionist
Affordable Dentures & Implants
06.2021 - 07.2023
Front Office Coordinator
Braces For Us
10.2020 - 05.2021
Phlebotomist
Quest Diagnostics
01.2014 - 06.2020
Registered Medical Assistant - Medical Technology
New England Technical Institute
GED -
West Palm Educational Center