Summary
Overview
Work History
Education
Skills
Timeline
Generic

Katrina Jones

Phoenix,AZ

Summary

To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

Overview

12
12
years of professional experience

Work History

Driver

Uber, Lyft
01.2018 - Current
  • Followed all relevant traffic laws and safety regulations.
  • Utilized GPS and other navigation tools to plan routes and stay on schedule.
  • Maintained professional and friendly demeanor during deliveries to uphold company reputation.
  • Communicated with passengers to provide information and assistance for excellent customer service and positive experiences.
  • Cleaned vehicle regularly to maintain professional appearance.
  • Answered, scheduled, and responded to reservation calls at specific times and locations.

Instacart Shopper

Instart
01.2018 - Current
  • Loaded and unloaded orders at customer's homes or locations.
  • Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
  • Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
  • Reviewed customer orders closely to locate desired items and checked app regularly to identify changes.

Group Home Supervisor

Creative Innovations & Path Of Resilience
02.2017 - 01.2018
  • Kept accounts, resident files and regulatory paperwork current and accurate with diligent attention to administrative requirements.
  • Monitored direct care activities for optimal patient protections and infection control standards.
  • Mentored and coached staff to improve performance and interactions with residents.
  • Assisted staff with maintaining residents' health by scheduling medical appointments and arranging transportation.
  • Maintained adequate coverage for residents' needs without exceeding budget targets by coordinating schedules and team workflows.
  • Protected clients' monies and property by tracking spending and reconciling accounts.
  • Created staff work schedules so each shift had appropriate number of employees for coverage.
  • Communicated effectively with residents, staff and other stakeholders by listening, being respectful and promoting positive demeanor.

Medical Assistant

Dignity Health Medical Group
01.2015 - 08.2016
  • Sanitized, restocked, and organized exam rooms and medical equipment.
  • Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
  • Obtained client medical history, medication information, symptoms, and allergies.
  • Performed medical records management, including filing, organizing and scanning documents.
  • Verified patient insurance coverage and collected required co-payments.

Clinical Support Specialist

Lifewell Behavioral Wellness
01.2013 - 03.2015
  • Collaborated with physician to verify capture of care coordination billable minutes.
  • Performed routine office tasks necessary for office operation and presentation.
  • Managed on-site coordination of home health documentation.
  • Maintained accurate records of patient visits and treatments in patient medical files.
  • Monitored patient progress and reported changes to healthcare professionals.
  • Completed necessary reports and documentation on time and to specifications.

Correctional Health Technician

Maricopa County
04.2011 - 08.2013
  • Educated patients about procedures, answered questions, and provided comforting words to control anxiety and enhance procedure results.
  • Cleaned and sterilized instruments, equipment and surfaces.
  • Maintained accurate patient charts and medical records.
  • Evaluated patient histories and medical records for accuracy and completeness.
  • Gathered, charted, and analyzed patient history data and discussed key points with clinicians.

Education

SerSafe Food Handlers Certificate of Achievement -

National Restaurant Association
Phoenix, AZ
07.2023

Medical Assistant Certificate -

The Medix School
Towson, MD
2005

High School Diploma -

Meade Senior High
Maryland, NY
05.1990

Skills

  • Communications Strategies
  • Customer Service
  • Driving and Transportation
  • Direct Patient Care
  • Equipment and Instrument Sterilization
  • Case Management
  • Medical Records Management
  • Resident Documentation
  • Budget Management
  • Staff Supervision
  • Care Coordination
  • Client Health Monitoring

Timeline

Driver

Uber, Lyft
01.2018 - Current

Instacart Shopper

Instart
01.2018 - Current

Group Home Supervisor

Creative Innovations & Path Of Resilience
02.2017 - 01.2018

Medical Assistant

Dignity Health Medical Group
01.2015 - 08.2016

Clinical Support Specialist

Lifewell Behavioral Wellness
01.2013 - 03.2015

Correctional Health Technician

Maricopa County
04.2011 - 08.2013

SerSafe Food Handlers Certificate of Achievement -

National Restaurant Association

Medical Assistant Certificate -

The Medix School

High School Diploma -

Meade Senior High

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Katrina Jones