Katrina Kelly
Inkster,MI
Summary
Manager skills, and expert team leadership with staff. Continue to keep staff motivated in what they are doing and let them know that I have an open door policy. Decision making skills, and creative judgement to positively impact the agency. Attended managers training to help me be better with dealing with the staff in making positive decisions.
Overview
25
25
years of professional experience
Work History
DCMP Manager
Wayne Metropolitan Community Action Agency
04.2022 - Current
- Manage Staff
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Maintain open communication with my staff
- Meet with my staff one on one to go over goals and how to achieve them. How can I assist them in meeting those goals.
- Implemented a training on professional development for staff
- Finding resources for clients
- Learning new programs to service clients
- Completing data sheets
- Fill in as the receptionist
- Complete performance reviews
CERA Manager
Wayne Metropolitan Community Action Agency
12.2020 - 04.2022
- Managing Staff
- Assigning Cases to staff
- Auditing Applications
- Investigate Fraud Cases
- Send out Letters for repayment
- Pay attention to detail of clients applications
- Complete performance reviews
Basic Needs Coordinator
Wayne Metropolitan Community Action Agency
08.1999 - 12.2020
- Manage Staff
- Process Applications for MEAP
- Process Applications for WRAP
- Send off for payment to accounting for clients bills
- Reconciliation of all expenses for Wrap & MEAP
- Manage the goggle chat that our staff sends for assistance
- Attend community outreach events
- Provide resources for clients
- Provided MEAP Training to staff
- Complete SER's for clients
- Audit Files
- Handle clients complaints
Education
High School Diploma -
Robichaud Senior High School
Dearborn Heights, MI01.1982
Skills
- Financial Management
- Strategic Planning
- Expectation setting
- Performance Evaluations
- Staff Training and Development
- Policy Implementation
Timeline
DCMP Manager
Wayne Metropolitan Community Action Agency
04.2022 - Current
CERA Manager
Wayne Metropolitan Community Action Agency
12.2020 - 04.2022
Basic Needs Coordinator
Wayne Metropolitan Community Action Agency
08.1999 - 12.2020
High School Diploma -
Robichaud Senior High School
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