Katrina Kroeger
Miami,FL
Summary
Detail-oriented Operations Professional with expertise in managing complex schedules, coordinating travel, and enhancing internal workflows. Operates effectively in fast-paced environments, ensuring structured systems and professionalism. Strong skills in CRM management, process organization, and cross-functional collaboration in remote and hybrid settings. Pursuing a remote role in Operations, Project Coordination, or Client Success.
Overview
5
5
years of professional experience
Work History
Office Administrator | Executive Support
MyEstuff.com & Fallbrook House of Paws
11.2023 - Current
- Supported C-level executives with comprehensive administrative tasks
- Coordinated complex calendars, meetings, and travel logistics for domestic and international engagements
- Anticipate leadership needs and proactively prioritize tasks
- Handle confidential business and client information with discretion
- Facilitated internal and external communications as primary contact point
- Support workflow coordination to ensure operational efficiency
- Maintain structured digital filing systems and documentation
Professional Model
(Agency Represented)
08.2021 - Current
- Collaborated with brands and creative teams to deliver successful commercial campaigns.
- Managed contracts and scheduling for concurrent projects, ensuring professional communication and accountability.
Operations & Client Experience Lead
Lashlette
Los Angeles, CA
07.2024 - 02.2026
- Oversaw daily operations of a high-volume service-based business
- Managed CRM segmentation and targeted outreach to increase repeat bookings
- Implemented structured client retention and re-engagement systems
- Optimized scheduling workflows and improved booking efficiency
- Resolved client issues with knowledgeable and friendly service, fostering high customer satisfaction
- Handled client communication and service resolutions with discretion and professionalism
- Organized digital records and standardized internal processes to improve information accessibility
- Supported brand growth initiatives and internal coordination efforts
- Proposed innovative ideas and solutions that enhanced team collaboration and project outcomes
Wholesale Trade Associate | Executive & Account Support
Soho Home Studio - Melrose
08.2022 - 10.2023
- Contributed over 50% of store-wide sales through relationship-driven strategy
- Managed nationwide designer client accounts and order workflows
- Managed invoicing, order processing, and client follow-ups to ensure timely delivery and satisfaction
- Coordinated accounts and administrative tasks for Head of Wholesale Trade, enhancing workflow efficiency
- Documented and maintained detailed sales records and client information to support data-driven decisions
- Promoted within four months based on performance and organizational capability
Education
Bachelor of Arts - Communication
University of Arizona
Online12.2026
Skills
- Executive calendar and travel management
- Workflow optimization
- Client retention strategies
- CRM management
- Scheduling and booking systems
- Cross-functional coordination
- Remote collaboration tools
- Confidential information handling
- Process documentation
- Google Workspace and Microsoft Office
- Project management
Websites
Timeline
Operations & Client Experience Lead
Lashlette
07.2024 - 02.2026
Office Administrator | Executive Support
MyEstuff.com & Fallbrook House of Paws
11.2023 - Current
Wholesale Trade Associate | Executive & Account Support
Soho Home Studio - Melrose
08.2022 - 10.2023
Professional Model
(Agency Represented)
08.2021 - Current
Bachelor of Arts - Communication
University of Arizona