Summary
Overview
Work History
Education
Skills
Timeline
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Katrina Washington

Florence,SC

Summary

Highly skilled phlebotomist with 23 years of experience in healthcare settings. Provides compassionate and professional care. Proficient in collecting blood specimens and processing for further analysis. Looking to broader career within other aspects in the healthcare field.

Overview

13
13
years of professional experience

Work History

Phlebotomist

Quest Diagnostics
08.2020 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Reviewed patient records for accuracy and completeness.
  • Developed and implemented strategies to improve phlebotomy processes.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Collect payments on outstanding balances.

Phlebotomist

McLeod Health
06.2017 - Current
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Used personal protective equipment correctly to protect coworkers and patients.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Collected blood samples in accordance with laboratory protocols and regulations.
  • Verified patients' identification for proper sample collection.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
  • Developed and implemented strategies to improve phlebotomy processes.

Phlebotomist/Insurance Representative

Colonial Healthcare
12.2015 - 06.2017
  • Responded to customer calls swiftly to resolve issues and answer questions.
  • Supported customers in insurance application completion while liaising between company and client.
  • Acted as emotional support for customers experiencing catastrophic situations.
  • Performed policy renewal and record retention.
  • Kept detailed records on individual insurance claims and incorporated into detailed client files.
  • Tailored insurance plans to support client needs and establish sense of trust among community members.
  • Contacted underwriter and submitted appropriate forms to obtain binder coverage.
  • Built relationships with clients using active listening and issue resolution to provide excellent service.
  • Educated clients on insurance policies and procedures.
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Established and maintained positive working relationships with patients, staff and clinical personnel to build trust and camaraderie.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.

Phlebotomy Service Technician

Laboratory Corporation
03.2011 - 12.2015
  • Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
  • Completed proper sanitation and cleaning of equipment and work areas between patients.
  • Centrifuged blood samples as outlined in clinical protocols.
  • Assembled tourniquets, needles, and blood collection devices to prepare work trays.
  • Adhered to HIPAA standards and maintained patient confidentiality in all interactions.
  • Provided guidance and support to laboratory personnel.
  • Performed laboratory tests to assist physicians in diagnosis.
  • Participated in quality assurance and competency assessment initiatives.
  • Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
  • Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.

Education

Bachelor of Arts - Healthcare Administration

The University of Arizona Global Campus
Chandler, AZ
07.2023

High School Diploma -

Lakewood High School
Sumter, SC
06.1998

Skills

  • Past Due Account Management
  • Patient Information
  • Quality Patient Care
  • Data Entry
  • File Documents
  • Specimen Collection
  • HIPAA
  • Venipuncture
  • Critical Thinking

Timeline

Phlebotomist

Quest Diagnostics
08.2020 - Current

Phlebotomist

McLeod Health
06.2017 - Current

Phlebotomist/Insurance Representative

Colonial Healthcare
12.2015 - 06.2017

Phlebotomy Service Technician

Laboratory Corporation
03.2011 - 12.2015

Bachelor of Arts - Healthcare Administration

The University of Arizona Global Campus

High School Diploma -

Lakewood High School

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Katrina Washington