Katrina Llewellyn
Surprise,AZ
Summary
Managerial professional with proven record of streamlining processes and leading high-performing teams. Known for strong analytical skills and commitment to achieving results. Teams rely on collaborative leadership and adaptability to changing needs.
Overview
1
1
Certification
17
17
years of professional experience
Work History
Aurora Behavioral Health System
04.2023 - Current
- Provide psychosocial and medical care to an average of 20 mentally ill patients per shift within a 100-bed short term care facility.
- Ensure the provision of safe quality emergency medical care to patients requiring emergency treatment in accordance with physician orders, hospital policy, and standard nursing practice.
- Perform patient assessment and nursing diagnosis.
- Evaluate episodic and acute responses to broad classifications of physical and/or psychosocial issues.
- Manage the planning, implementation, and evaluation of interventions.
- Coordinate patient referrals, transfers, and discharge planning activities.
- Participated in many health campaigns and committees, and education of the patients regarding healthcare.
Manager of Account Development-USCG
American Express
06.2014 - 01.2026
- Manage a dual portfolio of 190 clients.
- Identify expansion opportunities and drive growth with our corporate card products and small business products.
- Widespread product knowledge for all business cards products, AP automation solutions, BIP, CPC, GBT, FXIP, Concur, Pricing, Refer to Win, GMS, and V-payment solutions.
- Collaborated with various pilots (CMT Mentorship, Sales Evolution, Pricing, New Hire Training, Project Clairvoyant, RLI Requests, Sales Lifecycle Suite, Call Listening Champion, NPS Pilot, XANT Champion, GFE, Sales Evolution) to enhance business relationships and productivity within USCG.
- In 2022, partnered with GFE, Sales Evolution, and New Hire training teams to help develop current and new employees’ skills and knowledge producing an average segment score of 93% across those sessions.
- Participated in facilitating interviews for hiring of new employees in GCS.
- Trained and improved the utilization of XANT throughout CMT and the LM organization in USCG to increase productivity and acceptance of the tool.
Registered Nurse
Alumus
08.2025 - 01.2026
- Coordinates with the RN supervisor to assure the client driven plan of care strives to meet positive outcomes through on going evaluation using evidences based practice
- Performs nursing assessments, case management, and develops, implements and evaluates plans of care in conjunction with the physician, patient and caregivers per agency policy and procedure
- Plans and implements patient health teaching and health counseling regarding the disease process(es), self-care techniques and prevention and involves the patient’s significant others in accomplishing health goals while promoting patient / family independence
- Coordinates services and scheduling with the Clinical Team Manager (CTM) and Clinical Team Coordinator (CTC) to include recommendations for additional home health care services for patients to within 24 hours of Start of Care (SOC)
- Participates in health promotion and disease prevention activities
- Implements a plan of care and instructs the patient/caregiver on signs/symptoms of complications and home management related to the patient’s disease process
Family Caregiver
Private Care
Phoenix, AZ
01.2010 - 12.2025
- Provided daily personal care and assistance to individuals with varying needs.
- Developed and implemented individual care plans, ensuring tailored support for each client.
- Assisted clients with mobility, promoting safety and independence in daily activities.
- Coordinated medication management, enhancing compliance and monitoring health outcomes.
- Implemented efficient scheduling practices to optimize caregiver availability and service delivery.
- Managed household tasks efficiently, creating a clean and organized living environment conducive to patient wellbeing.
- Coordinated healthcare appointments for patients, ensuring timely access to necessary medical services.
- Demonstrated adaptability in responding to changing patient conditions or requirements while maintaining continuity of care services.
- Provided end-of-life care and support for patients and their families, ensuring dignity, comfort, and emotional closure during difficult times.
CET Account Development-GCP
American Express
11.2016 - 07.2019
- Manage a dual portfolio of 800 clients.
- Identify expansion opportunities and drive growth with our corporate card products and Small business products.
- Widespread product knowledge for all business cards products, AP automation solutions, BIP, CPC, GBT, FXIP, Concur, Pricing, and V-payment solutions.
- Ranked number 1 for GBT referrals, Concur referrals, and Top Performer for FXIP.
- Collaborated with various pilots (MM Retention Playbook, GMS, Merchant Verification Team, WinBack, Marvel, HiRoc, OPEN Tier One, Bench Program, Trigger Pilot) to enhance business relationships and productivity within USCG.
- Implemented USCG & C A G Advance to help streamline the hiring process and provide insight on development opportunities within USCG.
- Participated in the Commercial Advisory Council to help establish the new sales process for USCG.
- Created and implemented a business proposal for an Appointment Play in XANT to be utilized across USCG to improve productivity within USCG.
- Completed Project Manager training
Customer Care Professional- Merchant Services
American Express
06.2014 - 11.2016
- Managed high profile business accounts with reconciliation along with account changes.
- Created teach backs to help improve departmental goals.
- Extensive business product knowledge to increase profits for business owners.
- Consistently maintained zero quality compliance errors for 2 years.
- Implemented new projects to be rolled out to enhance productivity.
Education
Master of Science - Family Nurse Practitioner
Grand Canyon University
07.2026
Bachelor’s Degree with Honors - Nursing, Cum Laude
Chamberlain University College of Nursing
01.2022
Associate of Arts Degree with Honors - General Studies
Glendale Community College
01.2018
Cosmetology
Artistic Beauty College
01.2007
Aspire to Teach Program
Rio Salado College
01.2005
Diploma of General Studies
Cortez High School
01.2005
Skills
- Service excellence
- Collaborative team management
- Efficient time management
- Strategic decision-making
Accomplishments
• Endorsed for Better Up Coaching Leadership Program 2023
• Received highest regards from VP regarding productivity and performance for NYC new hire training initiative in 2022.
Certification
BLS
ACLS
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Registered Nurse
Alumus
08.2025 - 01.2026
Aurora Behavioral Health System
04.2023 - Current
CET Account Development-GCP
American Express
11.2016 - 07.2019
Manager of Account Development-USCG
American Express
06.2014 - 01.2026
Customer Care Professional- Merchant Services
American Express
06.2014 - 11.2016
Family Caregiver
Private Care
01.2010 - 12.2025
Diploma of General Studies
Cortez High School
Aspire to Teach Program
Rio Salado College
Cosmetology
Artistic Beauty College
Associate of Arts Degree with Honors - General Studies
Glendale Community College
Bachelor’s Degree with Honors - Nursing, Cum Laude
Chamberlain University College of Nursing
Master of Science - Family Nurse Practitioner
Grand Canyon University