KATRINA LOVE
Buffalo,NY
Summary
Clerk with 17 years of experience in healthcare and customer service environments, demonstrating strong organizational, communication, and leadership skills. Adept at developing care plans, maintaining hygiene protocols, and resolving customer inquiries with empathy and efficiency. Committed to fostering a positive, collaborative atmosphere and ensuring high satisfaction and well-being for all stakeholders.
Overview
20
20
years of professional experience
Work History
Sales Representative
Ashton and Associates
10.2023 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
Sales Associate Specialist
One Touch Direct
04.2022 - 10.2023
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Achieved top performer status consistently through dedication to meeting goals and exceeding expectations.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
CNA
St. Catherine Laboure Health Care Center
04.2021 - 01.2022
- Assist residents with normal day to day tasks
- Assist Residents with getting back to good health so that they can return home
- Clean and keep residents living space sanitized
CNA
McGuire Group ( Harris Hill Nursing Facility)
11.2020 - 03.2021
- Assist residents with normal day to day tasks
- Assist Residents with getting back to good health so that they can return home
- Clean and keep residents living space sanitized
Customer Service Rep/ Bill Collector
Center One
08.2016 - 12.2018
- Responsible for reaching out to customers in regards to overdue bills, loans and other payments
- Assist customers with issues like lost and stolen cards
Dish Washer/ Food Server
South Buffalo Charter School
01.2014 - 06.2016
- Serve meals to students
- Assures work is performed in accordance with federal, state and facility regulations regarding sanitation and infection control
- Washes dishes, tableware, and other kitchen and dining room equipment
Customer Service Rep/ Student Loan Collector
Redline Recovery Services
07.2008 - 07.2011
- Resolving customers complaints to the best of my ability over the phone
- Contacting customers to resolve student loan debts
- Assist the customers with refunds
Cashier
Shuggs Scent and Fragrances
03.2007 - 07.2009
- An accountable cashier processing all transactions effectively and efficiently in accordance with policies and specific procedures
- Introducing new products and making referrals to customers as well as restocking and cleaning and closing the store
Cashier
Burger King
09.2004 - 03.2008
- A team member playing a critical role in supplying our customers needs
- Responsible for providing excellent communication skills and the ability to thrive in a fast paced environment
Education
High School Diploma -
Grover Cleveland High School
Buffalo, NY01.2008
Skills
- Active listening
- Organizational
- Problem-solving
- Management
- Teamwork
- Leadership
- Software
- Communication
- Care plan development
- Hygiene protocols
- Recovery assistance
- Sanitation standards
- Health outcomes improvement
- Healthcare documentation
- Resident well-being
Additionalinformation - Experience
- Cashier, Burger King, 4199 Union Rd., Cheektowaga, NY, 14225, 09/04, 03/07
- Cashier, Shuggs Scent and Fragrances, 2500 Walden Ave., Cheektowaga, NY, 14225, 03/07, 07/07
- Customer Service Rep/ Student Loan Collector, Redline Recovery Services, 95 John Muir Dr., Amherst, NY, 14228, 07/07, 07/09
- Dish Washer/ Food Server, South Buffalo Charter School, 154 S. Ogden St., Buffalo, NY, 14206, 01/14, 06/16
- Customer Service Rep/ Bill Collector, Center One, 698 S. Ogden St., Buffalo, NY, 14206, 08/16, 12/16
- CNA, McGuire Group (Harris Hill Nursing Facility), 2699 Wehrle Dr., Williamsville, NY, 14221, 11/20, 03/21
- CNA, St. Catherine Laboure Health Care Center, 2157 Main St., Buffalo, NY, 14214, 04/21, 10/21
Timeline
Sales Representative
Ashton and Associates
10.2023 - Current
Sales Associate Specialist
One Touch Direct
04.2022 - 10.2023
CNA
St. Catherine Laboure Health Care Center
04.2021 - 01.2022
CNA
McGuire Group ( Harris Hill Nursing Facility)
11.2020 - 03.2021
Customer Service Rep/ Bill Collector
Center One
08.2016 - 12.2018
Dish Washer/ Food Server
South Buffalo Charter School
01.2014 - 06.2016
Customer Service Rep/ Student Loan Collector
Redline Recovery Services
07.2008 - 07.2011
Cashier
Shuggs Scent and Fragrances
03.2007 - 07.2009
Cashier
Burger King
09.2004 - 03.2008
High School Diploma -
Grover Cleveland High School
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