Katrina Mitchell
New York,NY
Summary
Dedicated Home Health Aide skilled in supporting clients with professional communication and superior organization skills. Advanced knowledge of clerical functions, project support, schedule management and customer service. Quick learner accomplished in solving problems through critical thinking and handling conflicting priorities with concise time management.
Dedicated professional with experience leading dispatching activities using team management and complex problem-solving skills. Resourceful at juggling multiple tasks when scheduling deliveries, optimizing routes and prioritizing jobs. Practiced in opening, delegating and closing tickets with speed and accuracy.
Overview
14
14
years of professional experience
Work History
Dispatcher
Makesafe Traffic Management
New York , New York
08.2024 - Current
- Updated records of driver locations, delays, and cancellations.
- Resolved customer complaints related to service issues or delays.
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary.
- Monitored radio frequencies to ensure proper communication between personnel in the field and dispatch office.
- Assigned drivers to appropriate routes based on customer needs.
- Interacted with local law enforcement agencies when responding to incidents in progress.
- Documented services performed, operations information, and dispatch details in system.
- Addressed questions, problems or requests for service or equipment.
Home Health Aide
United Jewish Council
New York, NY
12.2018 - 05.2024
- Monitored vital signs such as temperature, pulse rate, blood pressure .
- Changed bed linens and maintained a clean living environment for the client's safety.
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Administered medications as instructed by physician or nurse practitioner.
- Transported clients to doctor appointments and social events.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Security Dispatcher
Madison Security
Bronx, NY
10.2012 - 08.2018
- Provided customer service assistance to guests visiting the property, answering questions about services or facilities available onsite.
- Performed periodic background checks on existing employees as required by management.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
Security Dispatcher
Winfeld Security
New York, NY
02.2011 - 09.2012
- Developed standard operating procedures for responding to different types of emergencies.
- Dispatched security guards according to shift schedules and ensured that all posts were adequately staffed at all times.
- Performed data entry tasks related to incident reports, employee time cards and other administrative duties.
- Assigned security personnel to various posts, ensuring adequate coverage of the premises.
- Maintained logs of all events occurring onsite, including any disturbances or criminal activity.
- Communicated regularly with security personnel to ensure safety protocols were followed.
- Used radio, phone or computer to direct crews and other field units to appropriate sites.
Education
Certifacate - Medical Insurance Billing
The Madison School
New York11-2006
Timeline
Dispatcher
Makesafe Traffic Management
08.2024 - Current
Home Health Aide
United Jewish Council
12.2018 - 05.2024
Security Dispatcher
Madison Security
10.2012 - 08.2018
Security Dispatcher
Winfeld Security
02.2011 - 09.2012
Certifacate - Medical Insurance Billing
The Madison School