Katrina Monton
Honolulu,USA
Summary
Results-driven operations leader with experience managing high-volume, guest-facing environments, delivering excellence in service, safety, and team performance. Recognized for building strong service cultures, ensuring compliance with safety standards, and enhancing the customer experience through proactive leadership and operational consistency.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Assistant Director - Food & Beverage Operations
Sullivan Family of Companies- Foodland
Honolulu, USA
07.2021 - Current
- Directed daily operations across multiple high-volume locations, enhancing customer service and operational execution.
- Championed customer experience by resolving escalations and reinforcing service standards.
- Executed operational plans aligned with company objectives, utilizing process improvements to enhance efficiency.
- Monitored and analyzed key performance metrics, implementing corrective actions to drive results.
- Developed administrative systems to track safety compliance and operational performance across locations.
- Collaborated with managers and leadership teams to strengthen accountability and team engagement.
- Oversaw complex service environments requiring adaptability and strong cross-functional communication.
- Ensured compliance with company policies and safety regulations while fostering a culture of excellence.
General Manager - Waikiki Starlight Luau
Hilton Hawaiian Village
Honolulu, USA
04.2019 - 03.2020
- Managed all aspects of daily business operations, including budgeting, staffing, scheduling, inventory control, customer service, and sales.
- Directed large-scale dinner and entertainment operations for over 600 nightly guests.
- Implemented operational policies to improve efficiency and compliance.
- Maintained safety and sanitation compliance while adapting operations to dynamic audience needs.
- Resolved customer complaints quickly while maintaining high quality standards of service delivery.
- Trained employees on duties, policies and procedures.
Restaurant Outlet Manager
Hilton Hawaiian Village
Honolulu, USA
08.2018 - 04.2019
- Directed operations for high-volume hospitality venue at premier resort, managing over 100 staff members.
- Oversaw service flow and compliance to ensure high standards of guest experience.
- Coordinated inventory management and supply ordering across multiple food and beverage outlets.
- Monitored guest feedback, swiftly resolving issues to uphold customer satisfaction.
- Collaborated with culinary teams to develop seasonal menus aligned with brand vision.
- Ensured adherence to safety regulations by all staff members.
- Delivered exceptional customer service by promptly addressing inquiries and complaints.
Assistant Restaurant Manager - Tropics Bar & Grill
Hilton Hawaiian Village
Honolulu, USA
08.2016 - 08.2018
- Enhanced guest experience through optimized service training and flow redesign.
- Collaborated on beverage rollouts and upsell strategies, boosting annual sales by $1.2 million.
- Assisted in managing daily restaurant operations and staff scheduling to ensure smooth service.
- Handled customer inquiries and resolved issues with professionalism and courtesy.
- Provided leadership and direction to restaurant staff, fostering a positive work environment.
Education
Bachelor of Science - Hotel Restaurant and Tourism Management
New Mexico State University
Las Cruces, NM12.2015
Skills
- Managing operations and efficiency
- Guest experience enhancement
- Team leadership
- Budget management
- Adaptability and flexibility
- Staff recruitment and training
- Health and safety compliance
Certification
- ServSafe Certified
- Liquor Commission certified in HI
- Hawaii State Food Handlers card
References
References available upon request.
Timeline
Assistant Director - Food & Beverage Operations
Sullivan Family of Companies- Foodland
07.2021 - Current
General Manager - Waikiki Starlight Luau
Hilton Hawaiian Village
04.2019 - 03.2020
Restaurant Outlet Manager
Hilton Hawaiian Village
08.2018 - 04.2019
Assistant Restaurant Manager - Tropics Bar & Grill
Hilton Hawaiian Village
08.2016 - 08.2018
Bachelor of Science - Hotel Restaurant and Tourism Management
New Mexico State University