Katrina Moore
DaVita
New Haven,CT
1
Certification
5
years of professional experience
Compassionate and detail-oriented professional with hands-on experience, skilled in documentation accuracy, multitasking, and adapting to changing circumstances. Known for delivering exceptional service through clear communication, empathy, and attentiveness - ensuring positive experiences for patients, customers, and guests. Recognized for fostering strong relationships and collaborating across teams to drive timely outcomes.
Work History
Patient Care Technician
2 Years- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Supported healthcare team by preparing patients for assessments and starting treatments.
- Maintained cleanliness and organization of patient care areas, adhering strictly to infection control standards.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Performed blood draws, glucose readings, and other diagnostic tests accurately and efficiently for prompt analysis by healthcare professionals.
Customer Service Lead
2 Years 2 Months- Led customer service team in resolving complex inquiries and issues efficiently.
- Assumed responsibility for the department while manager was on sabbatical
- Collaborated with cross-functional teams to address customer feedback and improve satisfaction levels.
- Trained, oversaw, and mentored new team members, prioritizing understanding and support.
- Managed escalations effectively, ensuring timely resolutions while maintaining positive customer relationships.
- Exceeded performance goals consistently through effective communication and problem-solving skills.
- Established strong relationships with clients, leading to repeat business and positive feedback.
Front Desk Guest Service Agent
5 Months- Provided exceptional customer service by addressing guest inquiries and resolving issues promptly.
- Coordinated room bookings and maintained accurate reservation records in property management systems.
- Collaborated with housekeeping and maintenance teams to ensure timely room readiness for guests.
- Handled cash transactions accurately and reconciled financial statements.
- Maintained strict confidentiality in handling sensitive information.
Education
Bachelor of Science - Biology
- Certificate in Pre-Health
- UT Water Ski Team Lake Coordinator
Skills
Vital signs monitoring
Infection control standards
Patient services
Customer relations
Interpersonal communications
Data collection
Business writing
Administrative duties
Microsoft Word and Excel
Certification
PCT Certification, BLS Certification, Phlebotomy Certification
Timeline
Patient Care Technician
DaVita
08.2024 - CurrentRead More
Customer Service Lead
University Co-Op
04.2022 - 06.2024Read More
Front Desk Guest Service Agent
Courtyard by Marriott
07.2021 - 12.2021Read More
University of Texas
Bachelor of Science from Biology
Read More