Katrina Ponder
Strong,AR
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Loan Administrative Assistant
Southern Bancorp
06.2004 - 09.2021
- Answered inquiries and provided superior customer service to clients.
- Set up files using loan officer checklist and submitted on-time for processing.
- Communicated with customers daily to request information and complete paperwork.
- Supported loan processing by compiling applicant documentation such as credit reports, employment verifications, and financial history paperwork.
- Monitored key dates to obtain information by deadlines.
- Assembled important paperwork and disclosures for borrower.
- Assisted with timely loan closing and funding activities with efficient management of task checklists.
- Worked with Loan Officer to create application profile in system and review key information at various stages within process.
- Documented borrower's information in loan processing system and resolved any discrepancies.
- Cultivated productive relationships with clients, realtors, and title/escrow officers to increase profits and expand customer base.
- Assisted in resolving customer complaints, following procedures to find mutually beneficial solutions.
- Coordinated with realtors and title companies to identify discrepancies and update different teams on processing progress.
- Collected and compiled paperwork such as title abstracts, insurance paperwork, loan files and tax histories.
- Reviewed and validated details of loan applications and closing documentation.
- Stayed up to date on loan regulation changes, processing loan applications in compliance with current laws.
- Set up, stored and updated customer files, department records and regulatory paperwork.
- Affirmed loan document accuracy to protect lenders from potential fraud.
- Verified credit histories, personal references and employment backgrounds for each applicant.
- Calculated debt-to-income ratios to determine maximum loan amounts and avoid overextending applicants.
- Contacted customers via mail, telephone and email to relay acceptance or rejection of applications.
- Confirmed applicants met lender requirements to repay loans by reviewing applications to determine eligibility.
- Interviewed loan applicants to obtain personal and financial data to assist in completing applications.
- Analyzed credit reports to assess risk and determine applicants' ability to repay loans.
- Communicated acceptance or rejection to applicants via mail, email, telephone or personal consultations.
Education
GED -
Arkansas Department of Workforce Education
Arkansas Skills
- Property Appraisals
- File Processing
- Clerical Support
- Financial Data Collection
- Appoint Scheduling
- Document Verification
- Federal Laws
- Cash Handling
- Compile Documents
- Customer Interaction
- Legal Documentation
- Administrative Duties
- Reviewing Credit Information
- Regulatory Compliance Documentation
- Banking
Timeline
Loan Administrative Assistant
Southern Bancorp
06.2004 - 09.2021
GED -
Arkansas Department of Workforce Education
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