Summary
Overview
Work History
Education
Skills
Timeline
Generic

KATRINA RHODES

Bessemer City,NC

Summary

Results-driven supply chain professional with expertise in demand planning, procurement, production scheduling, and international/domestic shipment coordination, with proven success reducing costs, optimizing inventory, and improving operational efficiency. Proficient in ERP systems (SAP, Oracle, NetSuite), advanced analytics tools (Power BI, Tableau, Excel), and CRM platforms to support data-driven decision-making and enhance customer service. Experienced in route optimization, vendor management, contract negotiation, and compliance with international trade regulations.

Overview

7
7
years of professional experience

Work History

Supply Chain Analyst Buyer/Production Planner

ICONS America LLC
Dallas, NC
09.2024 - 03.2025
  • Oversaw end-to-end inventory control processes, including cycle counts, stock reconciliations, and variance analysis, maintaining 98% inventory accuracy.
  • Implemented safety stock strategies and reorder point adjustments to reduce stockouts and minimize excess, cutting carrying costs by 15%.
  • Designed and monitored KPIs for inventory turnover, aging, and obsolescence, using Power BI dashboards to provide real-time visibility to leadership.
  • Optimized warehouse storage utilization by analyzing SKU velocity and adjusting slotting strategies, improving picking efficiency and reducing handling times.
  • Partnered with production and procurement teams to align material availability with demand forecasts, ensuring timely order fulfillment and reducing production delays.
  • Managed ERP-driven MRP runs to balance raw material and finished goods levels, adjusting lot sizes and lead times to improve flow.
  • Conducted root cause analysis on inventory discrepancies, creating corrective action plans that improved audit compliance.
  • Coordinated with vendors to streamline inbound material schedules, reducing emergency expediting costs by 12%.
  • Led quarterly inventory reviews, collaborating with finance and operations to validate stock valuation and support accurate reporting.

Supply Chain Analyst Buyer/Production Planner

3M
Monroe, NC
01.2024 - 09.2024
  • Led production planning and scheduling activities, aligning daily and weekly schedules with demand forecasts and capacity constraints to ensure smooth operations.
  • Monitored raw material and finished goods inventory levels, implementing reorder strategies and safety stock adjustments to balance availability with cost efficiency.
  • Coordinated MRP-driven purchase orders and production orders, validating lead times, lot sizes, and material requirements to minimize shortages and delays.
  • Conducted capacity planning and “what-if” scenario modeling to anticipate bottlenecks, proactively adjusting schedules to maintain a 98% on-time order fulfillment rate.
  • Developed detailed production reports and dashboards in SAP and Power BI to track adherence to production schedules, inventory accuracy, and cycle count performance.
  • Collaborated with warehouse and procurement teams to reconcile inventory discrepancies and streamline cycle counting, improving inventory accuracy across multiple product lines.
  • Implemented Kanban and lean replenishment strategies to optimize material flow and reduce excess inventory holding costs.
  • Partnered with cross-functional teams to ensure customer demand signals were accurately translated into production schedules, reducing lead times and improving service levels.
  • Supported S&OP processes by presenting forecast accuracy, capacity utilization, and schedule attainment metrics to leadership for decision-making.

Claims Specialist

Lincoln Financial Group
Remote
09.2023 - 01.2024
  • Investigate and process life insurance claims in accordance with company policies and industry regulations.
  • Review and analyze complex insurance policies to determine coverage and eligibility for claims.
  • Collaborate with beneficiaries, policyholders, and external stakeholders to gather necessary documentation and information.
  • Conduct thorough investigations, including reviewing medical records and collaborating with medical professionals, to assess claim validity.
  • Evaluate and adjudicate claims promptly and accurately, ensuring adherence to quality and compliance standards.
  • Communicate claim decisions and provide excellent customer service to policy holders and beneficiaries.
  • Collaborate with underwriters, legal teams, and other internal departments to address complex claims issues.
  • Ensure timely and accurate payment processing for approved claims, and manage claim reserves effectively.
  • Stay updated on industry trends, regulations, and company policies to maintain a high level of expertise in claims processing.
  • Participate in ongoing training programs and professional development activities to enhance skills and knowledge.

Senior Supply Chain Analyst

Albemarle Corporation
Kings Mountain, NC
08.2022 - 08.2023
  • Coordinated international and domestic shipments, ensuring timely delivery of raw materials and finished goods to global customers and manufacturing sites.
  • Managed end-to-end tracking and tracing of ocean freight, monitoring vessel schedules, transit times, and port delays to proactively resolve disruptions.
  • Partnered with freight forwarders and carriers to optimize routing, negotiate ocean freight rates, and secure container capacity, reducing transportation costs by 12%.
  • Maintained shipment visibility through SAP and carrier portals, providing real-time updates to stakeholders on ETAs, customs clearance, and delivery status.
  • Oversaw export documentation for international shipments, including hazardous materials, achieving 100% compliance with trade and regulatory requirements.
  • Aligned inbound and outbound shipments with production schedules to minimize downtime and improve material availability.
  • Conducted root cause analysis on shipment delays, collaborating with logistics partners to implement corrective actions and prevent recurrence.
  • Collaborated with procurement, production, and customer service teams to ensure shipments met customer demand and service level expectations.
  • Developed KPI dashboards in Power BI to track on-time delivery, carrier performance, and international transit lead times, driving continuous improvement in logistics operations.

Logistics Operations Coordinator

Wesco
Charlotte, NC
05.2020 - 08.2022
  • Coordinated international and domestic shipments, ensuring timely delivery of raw materials and finished goods to global customers and manufacturing sites.
  • Managed end-to-end tracking and tracing of ocean freight, monitoring vessel schedules, transit times, and port delays to proactively resolve disruptions.
  • Partnered with freight forwarders and carriers to optimize routing, negotiate ocean freight rates, and secure container capacity, reducing transportation costs by 12%.
  • Maintained shipment visibility through SAP and carrier portals, providing real-time updates to stakeholders on ETAs, customs clearance, and delivery status.
  • Oversaw export documentation for international shipments, including hazardous materials, achieving 100% compliance with trade and regulatory requirements.
  • Aligned inbound and outbound shipments with production schedules to minimize downtime and improve material availability.
  • Conducted root cause analysis on shipment delays, collaborating with logistics partners to implement corrective actions and prevent recurrence.
  • Collaborated with procurement, production, and customer service teams to ensure shipments met customer demand and service level expectations.
  • Developed KPI dashboards in Power BI to track on-time delivery, carrier performance, and international transit lead times, driving continuous improvement in logistics operations.

Customer Service Representative

Magnolia Health Plan
Jackson, MS
01.2018 - 01.2020
  • Delivered comprehensive support to members by handling inquiries related to health plan benefits, eligibility verification, claims processing, and billing issues through phone, email, and live chat channels.
  • Assisted members with scheduling non-emergency medical transportation, ensuring timely coordination with providers and addressing accessibility needs.
  • Accurately documented all member interactions in CRM systems, maintaining detailed case notes to support follow-up actions, compliance requirements, and service quality reviews.
  • Resolved escalated issues by collaborating with cross-functional teams such as claims, provider relations, and transportation services, ensuring prompt resolutions and improving customer satisfaction scores.
  • Applied policy knowledge and critical thinking skills to explain complex benefit details and claims determinations in a clear, customer-friendly manner.
  • Met and consistently exceeded productivity metrics, including average handle time, first-call resolution, and quality assurance scores.
  • Provided empathetic service to members in sensitive situations, including claim denials and benefit limitations, maintaining professionalism and compassion.
  • Participated in team training sessions to remain current on policy updates, system enhancements, and compliance requirements, contributing to overall service excellence.
  • Recognized by management for reliability, strong communication skills, and consistent delivery of high-quality customer support.

Education

Logistics -

Southern New Hampshire University
05.2028

High School Diploma -

Lanier High
Jackson, MS
05.2009

Skills

  • Demand Planning & Forecasting
  • Procurement & Vendor Management
  • SAP, Power BI, Advanced Excel, Salesforce, SharePoint, NetSuite, Oracle
  • Sales & Operations Planning (S&OP)
  • Supply Chain Optimization & Risk Management
  • Inventory Control & Material Management
  • International & Domestic Logistics Coordination
  • Contract Negotiation & Cost Reduction
  • Compliance & Documentation Management

Timeline

Supply Chain Analyst Buyer/Production Planner

ICONS America LLC
09.2024 - 03.2025

Supply Chain Analyst Buyer/Production Planner

3M
01.2024 - 09.2024

Claims Specialist

Lincoln Financial Group
09.2023 - 01.2024

Senior Supply Chain Analyst

Albemarle Corporation
08.2022 - 08.2023

Logistics Operations Coordinator

Wesco
05.2020 - 08.2022

Customer Service Representative

Magnolia Health Plan
01.2018 - 01.2020

Logistics -

Southern New Hampshire University

High School Diploma -

Lanier High

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