Open To Work
Katrina Robinson
Martinsburg
Summary
Dedicated administrative professional adept at enhancing operational efficiency in high-volume office settings. Proven ability to manage diverse tasks, including document preparation and inventory oversight, while providing exceptional support to team members. Proficient in utilizing tools like Microsoft Excel and QuickBooks to streamline processes.
Overview
4
4
years of professional experience
Work History
Receptionist
Clagett Management
Martinsburg
10.2025 - Current
- Answered phone calls to address inquiries from homeowners and HOA managers.
- Assisted homeowners with questions regarding HOA policies and procedures.
- Assisted HOA managers with administrative tasks to enhance operational efficiency.
- Facilitated processing of HOA resale packets to ensure timely transactions.
- Sorted incoming mail to streamline office organization.
- Performed light office cleaning to maintain a professional environment.
Community Manager
Cross River Communities LLC
Purcellville
05.2025 - 10.2025
- Oversee the leasing process, including marketing and showing properties to potential tenants.
- Developed and implemented strategies that increased property values and improved occupancy rates.
- Conducted property inspections to identify issues and ensure prompt resolution, enhancing tenant satisfaction.
- Managed property maintenance by scheduling and supervising repair activities to ensure timely resolution of issues.
- Utilize a Computerized Maintenance Management System (CMMS) to track and schedule maintenance and repairs.
- Manage and maintain property budgets, including expenses and income.
- Ensure compliance with all relevant laws and regulations, including property management and leasing.
- Handle customer service inquiries and resolve any issues promptly and professionally.
- Conduct regular meetings with tenants to address concerns and provide feedback.
- Manage and coordinate the work of contractors, vendors, and other third-party service providers.
Resident Manager
Willow Bridge Property Company
Herndon
10.2024 - 02.2025
- Implemented lease renewal and resident retention programs.
- Handled resident phone calls, resolved requests, and addressed concerns to enhance resident relations.
- Developed and tracked marketing strategies, including advertising, promotions, and publications to attract new residents.
- Managed rent collections, issued late notices, and posted rent to ensure timely payments.
- Review and inspect vacancies, make-ready apartments and models.
- Inspect the property for community policy violations, needed repairs and overall landscaping.
- Analyze weekly leasing reports and forecast occupancy trends.
Community Manager
TM Associates
Martinsburg
01.2024 - 10.2024
- Developed and implemented engaging site activities for residents, enhancing community involvement through special events and recreational programs.
- Ensured tenants received timely and courteous service, promptly acknowledging complaints and taking swift action to resolve issues.
- Provided personalized counseling to residents and referred them to appropriate services based on their needs.
- Maintained occupancy levels near 100%.
- Recertified resident income for eligibility verification.
- Interview all potential residents and process verifications to determine eligibility.
- Conducted rent collection and maintained accurate financial records, managing trips to banks for deposits.
- Managed all job assignments, explained employee duties and responsibilities, and informed operating staff of policies and procedures.
- Provide direction to and assurance that rental programs are properly executed.
- Assure the provision and maintenance of efficient mechanical operations, adequate buildings and equipment; and be responsible for the employment of qualified and competent maintenance personnel and establishment of good tenant relations with maintenance personnel.
- Regularly inspect the buildings, grounds and physical appearance of the property, deferred maintenance, and other related data.
- Prepared inspection reports detailing property condition, cleanliness, and maintenance operations to inform management and drive improvement efforts.
- Inform the Regional Manager of any observed deferred maintenance and property deficiencies in writing, noting specific locations, conditions, and recommendations for corrective measures.
- Provide direction and guidance to the maintenance staff, assign work priorities, and determine the extent of repairs and necessary corrective measures.
- Establish central office procedures with the approval of the Regional Manager.
- Confer with the Regional Manager on all evictions, lease violations, and special arrangements.
- Maintain files containing written records of maintenance services, equipment readings, operating manuals, inventory and a library consisting of pertinent data relating to equipment and buildings.
- Purchasing needed supplies and equipment, within budget constraints. Maintain necessary administrative records of purchases.
- Prepare and respond to all pertinent correspondence.
- Able to communicate both orally and in writing using English and use of basic arithmetic skills.
- Processing collections for past residents.
Housing Family Mentor
Telamon Corporation
Martinsburg
05.2023 - 12.2023
- Counseled clients and referred them to community resources for mental health treatment, child protective services, and assistance for individuals with developmental disabilities.
- Promoted suicide awareness through proactive assessments and targeted interventions.
- Complete residential inspections and drug screening to ensure a safe environment free of drugs/alcohol.
- Maintain thorough and confidential case history records and detailed reports.
- Enforce organizational policies regarding program eligibility, requirements, and benefits.
- Guide clients through transition to independent living within community.
- Established partnerships with related organizations to enhance client access to vital resources.
Housing Placement Specialist
Mountaineer Rental Assistance Program
Martinsburg
02.2022 - 05.2023
- Facilitated rental application process to ensure accurate data collection for timely placements.
- Coordinated with professionals to identify and address client needs effectively.
- Safeguarded client privacy with strict adherence to right to privacy protocols.
- Cultivated strong client relationships by resolving issues and enhancing overall satisfaction.
Education
Diploma - Upper secondary education
Clarke County High School
Berryville, VA06-1999
Skills
- Administrative tasks
- Data entry
- Record-keeping
- Calendar management
- Multi-line phone systems
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Microsoft Teams
- Google Drive
- CMMS
- QuickBooks
- Accounts receivable management
- Accounts payable management
- Collections processing
- Vendor agreements
- Lease management
- Rental agreements
- Inquiry handling
- Complaint resolution
- Conflict management
- Time management
- Organizational skills
- Sales management
- Process optimization
- Program management
- File organization
- Technical Proficiency
- Computer literacy
- Computer hardware
- Spreadsheets
- Expense tracking
- Public relations
- Vendor relationship management
- Customer management
- Communication skills
- Interpersonal communication
- Written communication
- Outbound calling
- Benefits administration
- English
- Administrative experience
- Assistant manager experience
- Expense tracking
- Assistant manager experience
- Referral coordination
- Google Drive
- Technical Proficiency
Work Preference
Job Search Status
Open to workWork Type
Full TimeLocation Preference
On-SiteRemoteHybridSalary Range
$63000/yr - $200000/yrTimeline
Receptionist
Clagett Management
10.2025 - Current
Community Manager
Cross River Communities LLC
05.2025 - 10.2025
Resident Manager
Willow Bridge Property Company
10.2024 - 02.2025
Community Manager
TM Associates
01.2024 - 10.2024
Housing Family Mentor
Telamon Corporation
05.2023 - 12.2023
Housing Placement Specialist
Mountaineer Rental Assistance Program
02.2022 - 05.2023
Diploma - Upper secondary education
Clarke County High School