Katrina Rochetto

Allstate Insurance Co

03.2011 - Current

Created and maintained curricula for new hire customer service and agent service positions.
Planned and monitored implementation of learning programs.
Designed and developed course materials, including instructor-led and e-learning courses, job aids and reference guides.
Developed assessments to evaluate course effectiveness and transfer of learning.
Determined course objectives based on needs analysis, either conducted by myself or by reading a needs analysis conducted by others.
Partnered with our supplier’s facilitators to ensure the courses and all supporting materials were meeting the needs of learners for their role and location.
Delivered top-quality training vourses addressing needs of specific specialist groups.
Teamed with subject matter experts in evaluation and revision of training tools in order to continually improve learning courses.
Effectively implemented best training practices and adult learning principles in planning and creation of instructional materials.
Cultivated interpersonal skills by building positive relationships with others.
Identified issues, analyzed information and provided solutions to address performance gaps.

Summary