Katrina Rogers
Glendale,Arizona
Summary
Certified Phlebotomist well versed in venipuncture, capillary puncture and special collection procedures. Detail-oriented and committed to maintaining highest quality control and patient care standards.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Maryvale Market
07.2020 - Current
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Customer Service Representative
Family Dollar
04.2019 - 07.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Customer Service Representative
Circle K
10.2008 - 12.2010
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
NHA Certication - Phlebotomy
Med Certs
Glendale2024
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
Certification
NHA Certified Phlebotomy Technician
Timeline
Customer Service Representative
Maryvale Market
07.2020 - Current
Customer Service Representative
Family Dollar
04.2019 - 07.2020
Customer Service Representative
Circle K
10.2008 - 12.2010
NHA Certication - Phlebotomy
Med Certs
Similar Profiles
JORDYN RAZOJORDYN RAZO
Preschool Teacher at Maryvale Early Education CenterPreschool Teacher at Maryvale Early Education Center
Diana RenwickDiana Renwick
Art Counsellor at Maryvale Convent Primary SchoolArt Counsellor at Maryvale Convent Primary School
Kevin MooreKevin Moore
Volunteer at MaryvaleVolunteer at Maryvale
Abdalla DawoodAbdalla Dawood
Full-Stack Web Developer at Self-Employed / Clients Via GoDaddy & FiverrFull-Stack Web Developer at Self-Employed / Clients Via GoDaddy & Fiverr
Jasen SaenzJasen Saenz
Crew Member at Chipotle Mexican GrillCrew Member at Chipotle Mexican Grill