Katrina Seltzer

• Corrected grammar, spelling, and syntax mistakes in medical records.
• Accurately documented medical dictation to record patient care records.
• Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
• Enhanced accuracy of medical records by transcribing detailed physician dictations.
• Followed all HIPAA rules and regulations regarding patient confidentiality.
• Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.
• Improved turnaround time for report generation by efficiently managing transcription tasks.
• Demonstrated excellent skills to understand diverse accents and dialects.
• Conducted thorough research on unfamiliar terms or phrases during transcription process which contributed to accurate and comprehensive medical reports.
• Applied medical terminology related to provider-specific treatments and techniques.
• Transcribed and edited physician reports from dictation using Infinity/Varian/Aria software.
• Documented patient medical histories, vitals and test results in electronic health records system. RMC Cancer Center had upwards of 35 patients under treatment and 5-10 additional patients coming in for follow up appointments and consultations daily.
• Recorded information using word processing, dictation and transcription software and equipment.
• Worked cohesively with physicians and other clinical staff to complete transcriptions.
• Stayed up-to-date with medical terminology and industry trends to maintain accuracy in transcriptions.
• Assisted in maintenance of medical charts and/or electronic medical record filing, Op Reports, test results and home care forms.
• Communicated with healthcare providers to clarify information and resolve issues.
• Utilized templates and macros to streamline transcription processes.
• Provided customer service to assist clients with questions and concerns.
• Maintained up-to-date knowledge of insurance coverage changes to accurately inform patients about their financial responsibilities prior to appointments or services rendered.
• Ensured accurate insurance verification and billing, contributing to reduction in billing errors.
• Updated and maintained electronic health records, ensuring accuracy and compliance with regulatory requirements.
• Provided exceptional customer service by consistently following-up on outstanding issues related to scheduling or documentation needs.
• Enhanced patient experience by providing efficient registration and check-in processes.
• Coordinated appointment scheduling, resulting in increased patient satisfaction and clinic efficiency.
• Assisted medical staff with coordination of care, facilitating timely communication between departments.
• Maintained patient confidentiality with thorough adherence to HIPAA regulations during all interactions.
• Provided compassionate support for patients and families throughout registration process, fostering positive relationships within clinic community.
• Developed strong rapport with patients by addressing concerns promptly and professionally during all encounters.
• Organized, reviewed, and filed paperwork for secure recordkeeping.
• Greeted every guest with personable approach and provided knowledgeable service.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.

• Assisted in achieving optimal stock levels by regularly monitoring inventory and recommending appropriate adjustments to ordering schedules.
• Maintained a clean and safe working environment by adhering to company health and safety standards at all times in the stock room.
• Provided backup support during peak times or staffing shortages, demonstrating versatility and adaptability in contributing to various tasks.

• Handled customer inquiries and suggestions courteously and professionally.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Answered constant flow of customer calls with minimal wait times.
• Updated account information to maintain customer records.
• Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.

Went through a separation and moved before getting certification.

Went one semester before landing a job at NEARMC. From this point it was OJT. They put me live in 2 weeks rather than the 6 weeks normally required.

This was an adult education course. I completed the class and didn't go any further.