Katrina Severin

· Verified and processed large volumes of voter information in compliance with local, state, and federal regulations.

· Trained and supervised poll workers to ensure they followed election policies, procedures, and guidelines.

· Managed the setup and operation of voting equipment, including e-poll books and ballot scanners, ensuring functionality and accessibility.

· Maintained accurate records of election activities and voter data while upholding strict confidentiality standards.

· Ensured compliance with ADA guidelines, making voting locations accessible to all individuals.

· Collaborated with team members and election officials to address issues and ensure smooth election day operations.

Coordinated the opening and closing of polling places, verifying that all election materials were accounted for.

• Processed and digitized medical correspondence, ensuring accurate indexing and routing to appropriate departments.
• Assisted healthcare providers and members with prior authorization requests, ensuring timely and accurate processing.
• Managed sensitive client records while maintaining strict compliance with HIPAA and other regulatory standards.
• Utilized multiple digital platforms to retrieve, organize, and update medical and insurance documentation.
• Conducted audits on member data to ensure accuracy and adherence to company protocols.
• Provided IT support by troubleshooting account access, resetting passwords, and guiding members in navigating digital systems.
• Handled data entry tasks for client records, maintaining a 95% accuracy rate and assisted members with insurance coverage and updates .

• Managed the receipt, sorting, and distribution of incoming and outgoing mail for a high-volume facility.
• Scanned and indexed documents into digital systems to streamline workflows.
• Operated and maintained mailroom equipment, including postage meters and scanners.
• Monitored mail for accuracy and ensured timely delivery to appropriate departments including B2B.
• Coordinated with vendors and couriers to facilitate efficient mail operations.
• Processed outgoing mail with a high level of accuracy, including weighing packages and calculating appropriate postage fees.
• Ensured compliance with postal regulations, adhering to proper packaging guidelines and documentation requirements for all outgoing mail shipments.

• Managed daily spa operations, including scheduling appointments, supervising staff, and ensuring a seamless customer experience.
• Trained and mentored new employees to maintain high-quality service standards and operational efficiency.
• Handled all monetary transactions, including cash handling, credit card processing, and reconciliation of daily sales.
• Maintained detailed client records and ensured data confidentiality in accordance with company policies.
• Organized special events and promotions to drive customer engagement and increase revenue.
• Oversaw inventory management, ensuring the availability of necessary supplies and products.
• Collaborated with the marketing team to implement campaigns that increased customer retention and new client acquisition.
• Utilized promotions, print and digital marketing to attract new clients.
• Established a welcoming atmosphere for guests through exceptional customer service interactions from arrival to departure.