Katrina Smirnova

Lexus of Watertown

09.2023 - Current

Customer Engagement: Greet and assist customers in a professional, friendly, and knowledgeable manner. Identify customer needs and offer solutions that meet those needs, focusing on Lexus vehicles.
Product Knowledge: Maintain an in-depth understanding of Lexus vehicles, features, benefits, and pricing to effectively communicate with customers and answer questions.
Sales Process: Guide customers through the entire vehicle purchase process, from initial inquiry to final sale, ensuring an exceptional experience. Help customers understand financing options, warranties, and trade-in evaluations.
Test Drives: Arrange and accompany customers on test drives, showcasing the performance, comfort, and features of the Lexus lineup.
Follow-up: Stay in touch with leads, follow up on inquiries, and maintain a customer database. Provide updates on promotions, availability, and new vehicle arrivals.
Customer Service: Address customer concerns or questions, working to resolve any issues in a timely and professional manner.
Team Collaboration: Work closely with the sales team and management to meet sales targets and contribute to the dealership’s goals.
Paperwork: Prepare and process sales documents, including contracts, financing, and trade-in paperwork.
Customer Retention: Build and maintain long-term relationships with clients through personalized service, ensuring repeat business and customer referrals.

Summary