Katrina Spaulding
New Berlin
Summary
Motivated professional with a strong work ethic and adaptability. Proven ability to excel in unsupervised environments while mastering new skills rapidly. Experienced in customer service, multitasking, and time management, dedicated to delivering positive customer experiences. Background in technology roles includes system administration, and technical support, with a focus on problem-solving and project management.
Overview
21
21
years of professional experience
Work History
Senior Laboratory Support Specialist
Versiti Blood Center of Wisconsin
Milwaukee
02.2023 - 06.2025
- Collaborated with team members to streamline laboratory workflows and procedures.
- Maintained accurate records of sample processing and lab activities.
- Supported compliance with regulatory standards in laboratory operations.
- Ensured that all records were properly documented according to established procedures.
- Adhered to all safety procedures while working in a laboratory environment.
- Managed laboratory supplies inventory and ensured proper storage conditions.
- Managed office operations and maintained organized filing systems.
- Facilitated communication between departments to enhance collaboration.
- Trained new staff on office protocols and procedures.
- Oversaw inventory management ensuring adequate supplies were available.
- Provided general administrative support to staff members.
- Monitored emails, sorted mail and distributed correspondence accordingly.
- Performed data entry tasks into computer databases from paper documents.
- Answered incoming calls and responded to customer inquiries.
- Ensured that all paperwork was completed accurately before submission deadlines.
- Checked office stock to determine supply levels and maintain inventory.
- Responded promptly to customer complaints in a professional manner.
- Improved office organization by developing filing system and customer database protocols.
- Designed forms and templates to streamline workflow processes within organization.
- Compiled data from multiple sources into comprehensive reports for management review.
- Coordinated with IT department to resolve technical issues and maintain computer systems.
- Supervised administrative staff, delegating tasks and managing workload distribution.
- Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
Independent Purpose Partner
Origami Owl
04.2018 - 06.2023
- Maintain sales records, on-hand inventory, advertisements, and recruiting. Use vendor events to sell products, promote my business, and recruit new sellers.
Assistant Manager
Once Upon a Child
09.2021 - 10.2022
- Assist in daily operations such as money management; opening and closing store procedures; registers; leading team members in buying, sorting, and selling of merchandise; customer assistance; product management; conflict resolution; interview and hire new employees; merchandising; inventory; and risk management.
Owner
Kat’s Kleaning
06.2009 - 01.2011
- I started my own cleaning business as a single mom to create my own work hours and days off. I advertised and reached out to people I knew and gained new clients by word of mouth.
Assistant Manager
HanesBrands, Inc.
04.2004 - 06.2009
- I assisted the manager in daily operations such as customer service, merchandising, receiving shipments, processing inventory, overseeing employees, daily and weekly goals, opening and closing store procedures, and money handling/deposits/registers. I was the Assistant at a smaller store, and they sent me to the bigger store to help train the new manager and continued working there.
Education
Associates - HIT
DeVry University
OnlineSkills
- Merchandising
- Organization
- Detail-oriented
- Customer service
- Time management
- Problem solving
- Typing 70 wpm
- Microsoft Office
- Money management
- Record keeping
- Can work independently or with a team
- Dependable
- Trusted
- Laboratory compliance
- Sample processing
- Data entry
- Inventory management
- Team collaboration
- Office organization
- Employee training
- Communication skills
References
Jess McGurn, Owner of Once Upon a Child, Brookfield, 952-288-3672, Jess@onceuponachildwi.com
Leadership Experience
- Youth group leader, AWANA leader, and VBS leader at Groton Heights church in Connecticut.
- Volunteered in various other activities.
Communication Skills
- Assisted the team at Once Upon a Child in achieving major goals such as claiming the Gold Star Standard (the highest rating for a store within the company).
- Helped the team reach 1M in sales which that store had never achieved before.
- Experience with leading a team to achieve set goals while maintaining exceptional customer service.
Affiliations
- I am an avid reader
- Love baking/decorating
- Love helping people
Accomplishments
- I get promoted to leadership roles quickly due to my ability to learn quickly, adapt to or make changes, and get along with others.
Timeline
Senior Laboratory Support Specialist
Versiti Blood Center of Wisconsin
02.2023 - 06.2025
Assistant Manager
Once Upon a Child
09.2021 - 10.2022
Independent Purpose Partner
Origami Owl
04.2018 - 06.2023
Owner
Kat’s Kleaning
06.2009 - 01.2011
Assistant Manager
HanesBrands, Inc.
04.2004 - 06.2009
Associates - HIT
DeVry University