Katrina Taylor
Clarksville
Summary
Versatile Customer Support Manager highly effective at conflict resolution and persuasive communication. Knowledgeable about quality assurance and training to support and set up teams for success. Hardworking and reliable with excellent attention to detail to manage processes and timelines to accomplish tasks.
Overview
25
25
years of professional experience
4
4
years of post-secondary education
Work History
CUSTOMER EXPERIENCE SUPERVISOR UNITED HEALTH CARE
ALORICA
10.2022 - Current
- Educated Medicare and Retiree callers with their medical and prescription drug plan benefits.
- Supervised daily operations and ensured high customer service standards.
- Trained and mentored staff on best practices in customer interactions.
- Analyzed customer feedback to identify areas for improvement.
Retail Associate
WalMart
02.2021 - 10.2022
- Interacted with customers to determine their specific needs, ultimate goals, budgets, and interests to find the appropriate items that best suit their needs.
- Helping with customers to determine what they are looking for, providing advice and knowledge of the best products to products and help with exchanges or returns.
Customer Service Supervisor
U.S. ARMY
03.2001 - 04.2018
- Using computers and computer systems to program, write software, set up functions, enter data, or process information.
- Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
- Providing information to supervisors, co-workers, and subordinates by telephone, in written form, email, or in person.
- Direct inbound and outbound planning operations, such as transportation or warehouse activities, safety performance, or logistics quality management.
- Collaborate with other departments to integrate logistics with business systems or processes.
Education
Masters in Public Administration - Criminal Justice
Columbia Southern University
AlabamaBachelor of Science - Criminal Justice
Everest University
Brandon, Flordia 10.2006 - 05.2010
Skills
- Joint Logistics Over-The-Shore (JLOTS)
- Material Handling Equipment (MHE)
- Warehouse Management
- Central Shipping and Receiving Point (CRSP)
- Container Management
- Transportation Coordination
- Order Processing
- Customer Service
- Logic and Reasoning
- Interpersonal Skills
- Conflict resolution
- Staff training
- Team collaboration
- Call center experience
- Customer relations
Leadership Experience
- Having competence to assume a leadership role in the absence of the supervisor and ensure that warehouse and office workplaces operate normal.
- Able to articulate and assist in the training of new employees to properly integrate them into the department’s workflow.
- Quickly adapts and reacts to any situation while giving excellent customer service.
Timeline
CUSTOMER EXPERIENCE SUPERVISOR UNITED HEALTH CARE
ALORICA
10.2022 - Current
Retail Associate
WalMart
02.2021 - 10.2022
Bachelor of Science - Criminal Justice
Everest University
10.2006 - 05.2010
Customer Service Supervisor
U.S. ARMY
03.2001 - 04.2018
Masters in Public Administration - Criminal Justice
Columbia Southern University